Brookdale Lakeway Assisted Living

It is truly a GREAT team! The care team is wonderful. No high turnover. Care team has been here 10 + years. A family/home environment community.

Work

Excellent place for your loved one to stay. Staff is caring. Building is beautiful. Therapy team does a great job. Food is by far the best I have ever witnessed at a skilled nursing facility. I highly recommend Brookdale Lakeway for anyone looking for a short rehab stay or long term care nursing facility.

Sadly, there's very little good I can say about this facility. If you are a family member, concerned about your loved one, all I can say is RUN AWAY! Our 94 year old mother was sent there from the hospital for rehab following surgery on her leg. She is completely dependent on assistance because her surgeon has ordered that she not bear any weight whatsoever on one side for at least three months. While visiting recently, I discovered that her nurse call light (the only means she has of letting the nursing staff know that she needs help) was not functioning. I discussed it with the nurse, and two of the tech staff. I then stopped at the nurses station on the way out to make sure that maintenance was being notified and that they understood the severity of the situation. Over 24 hours later when I came to check on mom, the light was still out, and everyone (it's a different staff every day) acted like they had no idea that there was a problem. Yesterday, I was notified by a doctor's office that an appointment had been made for my mother approximately an hour away. I was supposed to transport her, I had never been told of the appointment, and am not equipped to transport her given the restrictions put on her physical abilities, etc. After several calls to the facility (none of which have been returned) I had to cancel the appointment. This place is part of a quite large organization, and you need to understand going in that the only goal here is revenue. They don't care even the smallest bit about the needs of the families that are forced to use them. I urge you to find some other means to care for your precious family member.