Carmel Senior Living

I visited this place several times and always found people to be super friendly and helpful. I also found their memory care section to be quite pleasant.We had lunch there and the food was tasty. I just wish that the food could have been warmer.I should have asked them to reheat it.My mom ended up picking another location but CSLwas a strong contender.

My father was in the memory care unit and they called my mom one day and told her to they could no longer keep my father because they could no longer lift him. He was weak from being so dehydrated that he couldn't stand up on his own. They did not give my mom a chance to find a new place to transfer him and told her she needed to pick him up immediately and he couldn't stay there anymore. They do not care about your loved ones. Worst experience we have ever had and I would not recommend this place to anyone.

The facility is wonderful, my grandmother currently lives here and it has been a great experience with one unfortunate exception. The front desk staff and all staff have almost always been kind however with one exception, one blonde older staffer who often works nights is very unkind to my grandmother. Often shell openly sigh and act very inconvenienced when we ask for any kind of assistance or information. Shes often chatting with her friends on the phone and my grandmother has told me she will ignore her. My grandmother has Alzheimers and is often forgetful and will sometimes ask a question a few times before it sticks and it would make sense for the staff to be understanding of that but she has made my grandmother cry and very upset on a few occasions. It makes us very sad because outside of this staffer, it has been a wonderful experience. I strongly recommend it as it makes for a good home where she can have visitors often.

Beautiful facility. Great and caring staff.