Brookdale Carmel

Dementia is hard. It is hard for the person and for caregivers and loved ones. Brookdale Carmel took my loved one when no other facility in the state would. Some dementias cause what are refered to as 'behaviors.' These are extremely challenging and stem from the hallucinations, delusions, and paranoia that sometimes come with dementia. Long story short, frightened people with dementia can become physically aggressive. This is traumatic for loved ones like me. When I apologized for it Brookdale staff took it in stride and said simply, 'it's ok. We know he would never do this if his brain was working. This is what we do. We care for people even when they have challenging behaviors.' The staff at Brookdale were so supportive and compassionate to both me and my loved one. When my loved one was in hospice they allowed me to stay with him 24/7 until he passed. I can't thank them enough for their support, love and care of us during our very difficult journey.

My mom has a medical condition that limits what she can eat. They feed her that stuff anyway. They say they have lots of activities but ive been there all day and they dont take anyone. I took her to one activity and of the 100 plus inmates exactly two were present both brought by family members. I tried to find out if they have my mom on the flu shot. They will not answer. Talked to Ashley the director who lied and said she would check it out and call right back. Yep another gutless liar that cares nothing about doing what is right or even her job. Great song and dance to get your loved one in though. Meals they have one person with no backup or support trying to handle 8 people needing sometimes extensive support. It is a sick and disturbing sight. Try to find somewhere better.

My wife lived at Brookdale in Memory Care for several months and we could not wait until we could get her out of there. Residents were allowed to roam around without supervision. She had residents walk into her room multiple times which created a lot of fear on her part.

MY LOVED ONE IS DYING AND THEY STILL WANT ME TO PAY ANOTHER 14 DAYS BECAUSE THAT IS POLICY!Very sad that you pay the kind of money you do to this facility in order that your loved one is cared for but then when your loved one is whisked away by ambulance and is dying they tell you that their policy is a 14 day notice to move out! They should be ashamed of themselves.