Legacy House of Spanish Fork

I worked at the Legacy House of Spanish Fork for a little under 1 and a half years as a CNA. Although there were enjoyable things about working here, I wouldnt recommend it to anyone looking for a job. The residents were amazing and I can easily say I miss them everyday and this job has taught me a lot in my career as a CNA, it was my first CNA job after all. However, management is extremely bad at handing situations, there are a lot of false promises being made, for example, they promised me Id get a certain pay but failed to actually give me the pay they promised. After multiple times asking I still havent gotten the pay they promised me. They promised a $600 hire on bonus as well which I should have got and no matter how many times Ive asked, I havent seen a dollar of that bonus. There are a few amazing CNAs who go out of their way to show love and compassion towards the sweet residents, however from the time I spent working there most the CNAs were just there for the check and showed no care at all towards the residents. They would be lazy and neglect call lights and leave the residents to care for themselves. Honestly, if there was a change in management then this facility would have a lot more potential. The CNAs are extremely overworked and under payed and management makes so many promises they arent able to follow through with. I can go on and on about the things this facility can improve on but Im just going to leave it here and strongly suggest that if youre looking for a place of work as a CNA that you avoid this facility, I didnt realize how bad it was until I got a job elsewhere and was actually treated properly and shown how residents should be cared for.

I have worked at Legacy House in Spanish Fork for over a year now. We have a great team of CNA'S. We all get along with each other, we communicate with one another, we help each other out with covering shifts. Our residents love being here. They feel at home here. Our administration here is the BEST that I have worked with. They take care of any problems that they hear or see, immediately! They are always there to help wherever the help is needed. It is a beautiful, wonderful, and respectful place to be.

The facility is beautiful, but the staffing is ridiculous. The CNAs in particular do not show any compassion towards the residents. A staff member spoke to me about how rough CNAs were with the residents and how harshly they spoke to them. When concerns were brought to the administration team and nurse, the staff members comments were simply brushed aside and all together ignored. Also, Inappropriate conversations were exchanged between aids while assisting residents. Not professional at all

In the last year and a half that our mom was a resident at Legacy House, there were a handful of really wonderful  people who touched her life and ours and for that we are very thankful and the facility is lucky to have them ! However, the turn over in staffing is concerning and the administration seems to be falling short in the running of the facility.Very little of the description given to us by their marketing director happened and there is definitely  a communication problem through out the facility. When problems would arise all we would hear is , thank you for bringing  that to our attention, with no change or follow through by the administration or we would be told, there was a policy  change. Calls or return calls after hours were rarely  answered and cleaning staff needs training just to name a few things.  We were also told the unit our mother was in would have 2-3 staff which never happened.  It feels as though the facility  is to concerned about cost verses the quality of care. Our mom passed away at the facility recently  and  not one of the administration made any acknowledgement until  4 days later even though we came in and out multiple times pass their offices clearing her room.

What a wonderful place! Clean, Organized, Smells Good, Grounds well kept, and above all, Very caring staff! With the Resident in mind virtually every day, there are fun activities, pampering in the salon, Entertainment at night. And the food is Amazing! Residents will feel right at home.