Ledgestone

I would highly recommend NOT putting a loved one in Ledgestone Senior Living, or any facility owned by Civitas Senior Living. I put my parents, both with Alzheimer's disease in respite care here for 3 weeks while my nuclear family took a much needed break from care giving. The care was awful! My mom was filthy upon pick up, as was their room. I spoke with the staff there and no one appeared to know what was going on. I'm sorry is basically what I got. I contacted the company that owns them to complain and after several conversations I still did not get answers. Lots of cover up, lies (ex - my mom hasn't dressed herself or done any self care in years, but apparently a miracle happened there and she was totally independent). Meds were totally messed up for both of my parents. I asked what was being done to fix the obvious problems with staff, care and communication. The Executive VP of Operations told me all they can do is make sure these things don't happen again, and that the employee responsible for dropping a major ball on their care plan had been crying during their meeting that morning. As if I care! Sorry but am I suppose to care that she's upset because she messed up my parent's care plan?! Total incompetence. I assured him there were many more tears cried at my house over this. Just for the record, the first VP I talked with did not answer one of my questions. She just wasted my time explaining to me things I was already fully aware of. I could barely get a word in! Stay away from this place!!!!!!

Our parents lived in a big house out in the country, and had been using home caregivers for 12-hour daytime care. Their declining health and their isolation, prompted us to seek out a different, better care situation for them, where they could continue to be together. We visited 5 assisted living communities that also had memory care units, and Ledgestone Assisted Living Community definitely surpassed them all!!! We were wowed when we first walked in the door by their beautiful open dining room, common living areas, and fully stocked bistro. We were further impressed when touring their spacious one bedroom apartments (perfect for our parents), their activity room and hair salon. We loved the calendar full of fun, varied activities, and learning about the availability of an in-house nurse practitioner and lab. We brought our mom for lunch and a tour. Although she said it was all very nice, she and our dad did NOT want to leave their home. However, with the amazing assistance of Marcia Lang, the Community Relationships Director, in a weeks time we had our parents moved in with their own familiar furniture surrounding them. After just two days of the delicious meals, and the lovely, conscientious caregivers and med techs, both our parents told us they loved their apartment and would be just fine there. My sister and I left that evening with happy tears and a huge sense of relief, knowing our parents were happy and well cared for. We are so grateful to the genuinely caring,competent staff at Ledgestone for helping them create a new home and a loving extended family.

My parents have lived at Ledgestone for two months. What a great choice they made!

Every new community goes through growing pains. Im telling you the team there are nothing short of amazing! Jenny, the Executive Director is caring and has done a great job of keeping the staff and residents happy. The team puts the residents first! Its beautiful, clean and you can feel it when you walk in the door.

We were so happy to find this beautiful home for my husband. I found everyone helpful and caring while he spent his final days of Alsheimer's needing the help of these wonderful care givers. Bless you all in your work.