Name: Altenheim Senior Living
Address: 18627 Shurmer Rd, Strongsville, OH, 44136
Telephone: (440) 238-3361
Rating: 3.9400

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Altenheim Senior Living

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MaryJo McCarthy

Well..my Mom has been there one day and so far we are not too pleased. I was there for about 3 hours with her today and she was still in her pajamas at 11:00am. When I pressed the button for help it was about 45 minute before anyone came.. and it's only because I flagged someone down that was in the hall. The aide that came to help her change was wonderful.. but that's where it ended. She's there for therapy after COPD flair. It only gets worse from here. I can't even imagine treating another human being the way she has been treated. (Will not go into details but she's not being treated with very much dignity) We are investigating other facilities as we speak. So disappointed the way our Mother is being treated. They should be ashamed of themselves. EDIT: After talking with the head nurse some of these issues have been resolved. The staff has been pretty good... but like most places like Altenheim they are short staffed. Not my problem... Perhaps if these places paid a little more... the employees would stick around a little longer.... But these places are pretty much all alike... So sad the way we treat our seniors...

Melanie Lloyd

My family member resides in memory assisted living, he's received the best and most professional care! They've even gotten him to participate in activities

John Myers

I had many preconceived notions about what rehab facilities are like and the services they actually offer. 3 years ago, I had my first exposure to one which confirmed all the nightmarish things I have heard about these places. Last year, however, major back surgery was required for me, and I was forced to enter rehab again. A friend had mentioned Altenheim and we took the obligatory tour. The tour shows all of the sparkling highlights and left us feeling like there was nothing negative we could say about Altenheim at all. When I left the hospital, everything we saw on the tour, became a reality. The staff is plentiful 24/7. They are conscientious, polite, extremely knowledgeable, and great with bedside care. My primary purpose for being there was physical therapy and I cant imagine any facility would offer better care in that regard than Altenheim. They provided me with all the tools and self confidence that I needed so that when I returned home, I was ready to go.

Richard Zabrocki

So far everyone has been really nice, and the nurses know exactly what to do. The aides come by often and give your everything you need.Im here for rehab for my foot, and would of course, rather be at home. But I am very pleased with how nice everything has been.

Amy Doty

Mom was only at the Altenheim Memory Care facility for a few months, but it was obvious from the start how much the staff really cares for all the residents. The moment she arrived plenty of caretakers flocked to her room to welcome all of us to the facility. Mom was not a very sociable person and dementia made it more difficult. The staff always encouraged her to participate and she did enjoy the visits from the therapy dogs. Once Mom started to decline, we made the difficult decision to call in hospice. The staff at Memory Care worked very well with hospice and together they met all of Moms needs until the end. The staff at Altenheim Memory Care were supportive of our family once Mom did pass and even though we only knew them a few months, it was obvious how much they cared for Mom. I would recommend this facility for anyone wishing to give their loved one the best care possible for dementia.

Bonnie Sweebe

I'm a volunteer at Altenheim and Shurmer Place Memory Assisted Living. I bring my therapy dog in once a week and really enjoy it there. The staff is professional and friendly. They know each resident by name and treat them like family. If I have to miss a week for personal reasons, I truly miss being there. (The residents even sent a homemade get well card for my dog when she was under the weather.) Shurmer Place Memory Assisted Living is a beautiful facility. When I arrive, the residents are gathered on couches and chairs by the fireplace, either playing a game or doing a fun activity. I'm always welcomed like family by staff and residents. They greet us with a big smile and a loving heart.

Cynthia S

Can not say enough about how wonderful the Altenheim is. Our family has complete peace of mind that my Mother is well cared for. From the nursing staff to activities . She loves the food which was a problem at another facility . They let you know how your love one is doing Doctor on staff as well as many other professional services . Having been in the geriatric health care field we are so pleased

Tricia Reed

The Memory Care facility is beautiful, clean, and always has great activities to keep the residence active. The staff is very friendly and have taken wonderful care of my grandmother. My entire family highly recommends this facility for care of their elderly family member.

Debbie Harding

The staff is outstanding. They are very caring, patient and are dedicated to their work. The atmosphere is reminds me of home. IIt will ease your mind and lessen your stress knowing you family member is safe. I would strongly recommend the Shurmer Memory Care Assisted facility.

Debbie Hudson

Shurmer Memory Assisted Living has been a wonderful place for my Mom. She was living alone, but was starting to experience memory loss and was forgetting to take her diabetic medications. It was a constant worry about her safety. Since moving into Shurmer, she has gained weight and has made new friends. The staff is extremely helpful and compassionate. They tend to all her needs in a gentle and kind fashion. There are many different activities available every day, even on holidays. I have been so happy with the care that my Mom has received. I would definitely recommend this facility!

Dawn Kaser

I would not recommend anyone to take a loved one here. My mother went in for rehab. She received 1 week of rehab. (But they kept her the full 20 days insurance paid for) (How do I now know this? The new place asked rehab people for all their notes...they had none! Of course, this might have changed to cover their butts) The 'social worker' Sue, called my brother on July 2nd and said insurance was kicking her off so we needed to come up with a plan B as of Friday July 5th as they charge $500/day and she knew we couldn't afford that. My mother went in to their facility able to talk, make phone calls, sign her name and able to feed herself. She can no longer do any of those things, and yet they would leave her tray in front of her and left her room. How do I know this? Because I would come at 11 and there sat her breakfast in front of her, untouched. One time my brother came after 5:00, there was a tray in front of her. He assumed it was her dinner so he started to feed her. Oops...in walks the aide with her dinner. That was her lunch. Mold on her water cup. (I took pictures of everything)She was left alone all day long in her room with no one to talk to and was never taken to any activities or even just outside. And now that we have her in a new place, they found bed sores on her. I am very sad to think what my mother went through by putting my trust in Altenheim. Oh, and we were never given a discharge care plan meeting either, and no one called myself or my brother on the day of her discharge to tell us she was being discharged. Please, don't take your loved one here and please don't donate to this place.

Donna Anderson

Family member had wonderful experience while coming back from a total hip surgery. Staff was friendly on the unit in helping answer our questions and knowing what we were getting in and how long before she could come home. Nice new facility and open space.

Toniann_ Shantal

I have been working her at Shurmer Place for 5 years now. I started off as a Dietary Aide and now I am a receptionist. This job has opened up a lot of opportunities for me. They have always been flexible with my schedule - especially now that I am completing my last year at CSU. This job overall has thought me a lot of skills I will need later on in life. Being around the residents and the diversity of the faculty have encouraged me to be more understanding and open-minded.

Joesph Dudas

The nursing and ancillary professions are adequate for the care level, however administrators are $$$ oriented and they continued to admit patients while a rotavirus raged,I am short stay rehab 5, to 7 days while adjusting to no weight bearing however not 3days passed and I was laid low with the virus that has been in the facility for some time while any other facility would have not been accepting any other patients until the source was identified. Shame on You.

Kim Zimmerman

I spent about 3 months as a PT outpatient at Altenheim and honestly, I couldn't have been happier with my experience. Every single staff member I encountered was warm and helpful and all of the physical therapists that I saw each time I was there, was just as encouraging as the amazing therapist I had. She was so awesome during each of my sessions that I'm sure I wouldn't be where I am today without her help!

Claudia Ledenican

Mom has been a two other facilities. Because of the excellent quality of care we finally have peace of mind. We have found her home.

Julie Castner

My Mom moved in at Shurmer Place Memory Assisted living in April when it first opened. This has been a really good move for her coming from nursing care. She is walking again and much happier. The facility is beautiful and has a large open area that feels home-like. The staff are all top notch, very attentive and caring and want to be involved with their daily lives. The staff are all trained in helping residents with dementia, and are very patient. This facility has many special people that work here and make this a special place. They engage the residents in activities and keep them busy. They are even willing to help with special requests, they were able to help my Mom make pies!!!

Karen Bolton

Altenheim MEMORY CARE is a little piece of Heaven, here on Earth! My 88 yr old mom was getting very forgetful at home alone, so I went in to talk to Beth Seese, who is the director of nursing/director of memory assisted living. She was compassionate, understanding of what I was feeling daily and listened to all of my concerns and my moms specific needs. She assured me my mom would adapt quickly and be in the best of hands so my mom moved in Aug 2018. Well, lets just say now my mom is actually in the hands of Beth's 'angels' who are her staff and they are amazing beyond anyone can imagine. The personal respect, care and compassion they give my mom, the love they give my mom...WOW!! Everyone in Memory Care laughs every day, their hearts are light and everyone is happy there, especially the residents. Daily activities are fun for all, including family members. Residents family are also treated with the same respect and love and the residents are....they know everyones name! My mom had a bad infection in March 2019 and was hospitalized and released back to Altenheim Memory Care under Hospice care - we feared the worst and didn't even know if she would live thru the night before returning HOME to Memory Care. Needless to say, 5 weeks later, Beth's staff smothered my mom with loving, compassionate care and brought her back to life, as if nothing had happened. Hospice shook their heads and said WOW!! I don't believe this would have happened in another facility but rest assured every resident is cared for by angels at Altenheim Memory Care. The facility is spotless, residents gain weight because the food is THAT good, and privacy is also top of the list. A nurse is on staff 24/7 and you can call anytime day or night and talk to the nurse herself and get answers immediately. I HIGHLY recommend Altenheim Memory Care to any family who has a loved one aging with memory issues - let Beth's staff care for your loved one, so you can go and enjoy each and every visit knowing that you yourself could not care for your own family member with the care they will receive from Beth's angels. Enjoy your loved ones aging years, instead of making it a daily challenge.

james condrich

I am writing this on behalf of my mom,who needed rehab care to recover from pneumonia. Our family was very happy with her care from the administrations office,nursing staff and rehab specialists! They all treated my mom with respect and dignity! I she ever needed full health care,we wouldn't hesitate to use Altenheim's facilities!

Cheryl Stefanik

So far we have been happy with Shurmer Place Memory Assisted Living. The individuals who work at the reception desk are welcoming and efficient. The public areas are clean and cheery. The staff is friendly and responsive to questions and seem to have a sincere interest in helping the residents have good days with positive experiences. The solariums are bright and comfortable. Since Shurmer Place Memory Assisted Living is a new component of Altenheim Senior Living, there are a some 'kinks' that are being worked out..but that is to be expected.

Karen Winters

We were happy in the beginning, but not anymore. Beware everyone, while this place seems too good to be true, it is; It's still just like any nursing home. Especially if you end up staying long term, and have governmental insurance. They'll abruptly throw you in memory care completely unprepared for room switching, although they proclaimed that everything is ready & fine. No phone nor working jack, no clock, not even a television set.. you'll have to bring your own! Lies were caught being said while they didn't think anyone could hear... ie, Knowing there wouldn't be a TV, but just tell the resident that they're waiting to hear, etc.. Not to mention that other residents were lost, needed help, etc.. and no one was there to help them so we did. (This was after dinner) Complete nonsense! We are all very upset at the treatment and will not settle for this.

William McVey

Nurses are overloaded and too spread out,Maybe ot see your nurse for two hours, food services do not serve hot food, really appreciate the servers who served us.

Dorsel Hosey

Excellent experience. Extremely knowledgeable, nursing staff and helping answering my questions. Overall experience staff exceeds expectations and always asked if I needed anything.

Cynthia McVey

Case of Legionaires disease. Patients were. Not informed until several days after the incident occurred . They were just told that they were not allowed to use the water because it was being tested.

Amanda Shaffer

I volunteered here for a service project and I really enjoyed the time that I spent here. The caretakers and residents are very nice, and the place seems comfortable and homey.

Kate Me

Altenheim Rehab Center. My loved ones first 4 days we're full of what I consider neglect. There was no Personal Care Family entry meeting or a care meeting at all, or follow ups. On the third day I personally complained about 5 issues of medical that very much concerned me and needed to be be addressed. These issues indeed did cause trouble . My loved one was put into a Hoyer for the first time in their life . Those first few days caused bed sores for the first time in his life, and they should have been prevented . But it was over a weekend so staff was very short. I watched a woman as she laid on the floor for a long time. They seem to have two aids for 30 beds. The lack of staff was repeated on later days that was noticeable. Later days I complained again, and later days again I complained more in writing and I requested a meeting. I have notes and pictures. On a good note most of the nurses are very competent, responsible, respectful and caring but we definitely had one that was irresponsible in her delivery of medicine and urgent care needed. Many of the staff were excellent! Also the therapy department was excellent and sometimes went above the Call of Duty to help! It seems odd MOST of the staff is so delightful, responsible, productive and helpful it's hard to believe the powers to be, Managment, don't have the care system mastered. A room rate for rehab center in 2019 will be $465 a Day, it's all about money not staffing and care. As I stated in my meeting as I proved neglect, 'if you are lacking staff don't fill the rooms'. That hurts the patients as well as the good staff you do have.

Pete Krutschnitt

Just moved my mom into Memory Care Assisted living at the end of May 2018. I am very happy with our choice. Altenheim is a not for profit facility and they put their emphasis on the residents. The facility is brand new and all of the staff are trained to care for residents with dementia and alzheimer's. All of their employees are very friendly and extremely helpful. They have activities all day long and my mom is more active now than she has been in years! I would highly recommend Altenheim to anyone looking for a great place to provide care for a loved one.

Albert Etheart

My brothers and I decided that our mother needed to have 24 hour care for her dementia and living in Jackson Heights, Queens, NY was not acceptable, with all four us living in different parts of the world. With me living in Ohio and being in healthcare, in which I had patients come to Althenheim Senior Living I was able to talk with Socialworkers and case managers at the hospital that I was affiliated with. I was able visited the place and discuss with my brothers that this option would best for her. We haven't been disappointed with Altenheim Memory Unit, the staffs are friendly, helpful, and really take care her as well as the other residents. My mother is not one for activities but they do try to get her involved. When my brother and my aunt brought my mom from NY they were very impressed with the facility and staff.

Nick Hepp

We are very happy with the care our mother is receiving.

Daniel R.

Wonderful care, a place that i can trust for my loved ones! Only of the only places i know that has everything you need in one place.

Jerome Kiffer

My father received excellent care and treatment as an Altenheim resident for 7+ years; would strongly and highly recommend this facility. I can attest to the superior standard of service and care-giving provided 24/7. Dr.Smucker is readily available and has got to be the foremost gerontologist in the area. He kept my father alive, despite multiple medical emergencies.The staff is well-selected for friendliness, professionalism, and diligence. The facilities are spotlessly well-kept inside and out. They are expanding and are an integral part of the community.Given the high level of acuity and end-of-life issues, problems will arise inevitably. But, I always found prompt and respectful resolution of problems, people were always available and willing to help, and the needs of the residents were always cared for.I searched and interviewed over 10 Skilled Nursing Facilities in the Cleveland area before selecting Altenheim. I can honestly say I never regretted choosing Altenheim. The friendly, highly-competent staff gave my father a priceless gift, that of comfort and contentment in his final years.

Rosr Dicenso

Level of patient care has diminished

Kimberly Cox

My grandma went there after her surgery. She was supposed to get rehab after surgery. Instead the physical therapist would not allow her to walk. The staff had to use a wheelchair to get her to the bathroom, she wasn't even allowed to walk the 6 steps to the bathroom! She ended up getting a bed sore from sitting there for weeks! Now that she is home, she is weak. Before surgery she cooked and drove around. Now she can't even get up without assistance. The elderly lose muscle tone so fast. The physical therapy at this place did not want a fall on their record, so they kept her in a chair all day after her PT session. She would have been better off coming home and not going there for supposed rehab. The only thing she received from this facility was a bed sore and a state of decline.

Joan Mcknight

Wonderful care! Great dietary and aids

John Midea

Loved the staff a great deal,so many super kind people ,that went out of their way for me everyday .I was there .just Love them all. And THANK THEM ALL Love John Midea

Mary Geier

Great facility and professional staff.

Samantha Klebowski

This facility is beautiful and have a few really nice staff, but provides the worst care in the area. My Dad was left in his own urine and stool for hours multiple times. One time it was midback to his feet dried urine. Layers of blankets staturated. Expect at least 30min for someone to answer call lights everytime...even if you are next to the nurses station. I think the greatest problem at this location is poor ratios. Oh and they don't know how to maintain C-Diff precautions, they need more education. C-diff is VERY contagious and these patients are comprised.My Dad declined under their care and developed a deep tissue injury (pressure ulcer) on his heel. Do not send your family to this facility.

Robert R

Everyone is very helpful and polite.

Beth Ferrante

PLEASE READ! My mother suffered a stroke while living at Shurmer Place in March 2017. I was called five hours after she had blatant signs of mental status change, noted in progress notes, only to find her in the dining room when I arrived. She was responding appropriately but could not speak in full sentences and had visual disturbance. These are signs of stroke. Sending her to dinner was a huge mistake as she could have choked. The director tried to convince me that because my mom was responding appropriately, they felt she was in no immediate danger. This is very bad practice and very poor nursing judgement. I cannot find any evidence that they did anything for my mom after the initial finding. This is heartbreaking and disturbing as my mother lived there for two years and they knew her well. The elderly population are at increased risk for stroke so make sure staff is knowledgeable of signs and symptoms and know their policy. Also know that medical POA has the right to medical records. Staff at Shurmer Place should have notified provider/family at the first sign of altered mental status. One prompt phone call could have changed the outcome for my mom.

Matt G

The people that work there are nice and smile and call the residents by name from 9-5. But after those hours and on the weekend it's just so so. The director is not nice, likes to take his frustrations out on others, is argumentative and uses pretzel logic in his arguments. His social worker Roxanne is his pawn and she is beholden to his corporate interests. If there are any elder abuse situations do not expect any help from them.

Mark Sojda

Excellent care

Luke Kapitan

awful

Barry Zimmerman

Wonderful and caring

Antonio Figueroa

William Fader

Fillareta Qirjazi

Pamela Stinnett

Savannah samples

Christopher

Kelly Tyndall

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18627 Shurmer Rd, Strongsville OH, 44136

Call now: (440) 238-3361

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