Concordia at Sumner

Worst experience ever! We checked our 91 year old mother in to the medical care facility after a hip replacement for recovery and therapy on a Friday evening. They gave her a beeper to wear around her neck in case she needed assistance. Saturday morning she needed assistance to use the restroom and used the beeper. No one showed up so in about an hour she called my brother who lives a few miles from the facility but it was too late so there was quite a mess that HE had to clean up! This lack of service continued throughout the weekend. The only thing the staff had to say was that they were understaffed and very busy. And they all had an attitude except for the night time nurses that administer drugs. Eventually someone said that they knew the buzzers werent working but didnt bother to tell anyone. We met a very nice social worker on staff there on Monday morning and signed her out of there a week early. What a nightmare!

My aunt was a patient here. I walked around and couldn't find anyone. I asked to speak to someone in charge, and I was told she wasn't available. My aunt told me no one ever comes when she pushes her button for help. I would not recommend this facility. The patients are on their own. I left there feeling upset and scared because my aunt was somewhere that she couldn't get help. I was afraid for her. I am glad she is home now.

I have worked with Sumner for over sixteen years. Throughout all the changes our community has endured, it has maintained a high level of resident centered care. The campus and buildings are designed as attainable luxury. Many of our team members have served our community with excellence for years. During my career I have spent time in most senior living communities in northeast Ohio. I have yet to find a perfect community. However, I can say with confidence that Concordia at Sumner provides an excellent senior living environment by caring and compassionate people!

I am a current housekeeper at this facility....i really feel housekeepers are highly unrecognized...even though housekeepers are the lower level employees..we dedicate our time to assuring this facility is perfect cleanliness wise...apprieciation is so much due to the supervisor sharon moore..the best supervisor ive ever was in contact with throughout my years of employment...so...somebody give a shoutout to her