Atria Tanglewood

They employ a very dedicated and caring staff. Its immaculate and very well maintained They have a decent amount of activity as well. UNFORTUNATELY I feel as if they are gouging the residents with a yearly 9% rent increase every year. That is an unreasonable increase on a fixed income. The residents also complain that the food service has declined.

In looking for an assisted living center for our mother, we went to numerous facilities and providers. This is a very personal decision as the placement of your parent was of the utmost importance to my siblings and self. We had the unfortunate experience of finding a location that seemed a great fit for our mother. It was Atria Tanglewood. That was at first look but that unfortunately changed based on the demeanor of the person we interviewed with, as well as being told that the room we were shown and left a deposit on, could not be for our mother. These were two issues that left us sad, dejected and confused. We were not told of the unavailability of the room until we completed the evaluation of our mother. So it ended up being a complete waste of our time. The person who we originally met with, to discuss availability, accommodations and business with seemed not to know us when we returned for the evaluation of our mother. Previously, before we agreed to have our mother join the community, that person couldnt contain her enthusiasm for us. Now she didnt want to acknowledge us. Maybe she felt bad over the bait and switch of the room we left a deposit on. They showed us the different rooms available, one we felt was right, only one, so we left a deposit on that room. Now, after the evaluation we were told it was not available. Instead of looking at trees, they thought looking at the food and delivery area was good enough. No, it wasnt. The manager couldnt care that the mistake was made by her staff, and that we were heartbroken, because it became apparent that this facility was more concerned about money than their residents. That was a shame and added to our anxiety in finding the proper place for mom. I understand that these are businesses, but when it becomes so obvious what is prioritized, money over people, we were glad that this horrible situation occurred before mom moved in.

What to remember is that these facilities are owned by a private hedge fund........profit is KING. My fiance's mother was a resident and we were all increasingly unhappy. When an incident or question arises, all senior management makes all efforts to avoid or be non-responsive to family. Any and all input from family is looked upon as intrusive and unwanted, no matter their obvious benefit or consideration. My fiance once received an email in error from management ( he was on the email chain) that was derogatory and defamatory - which I continue to urge him to take up further - either with corporate headquarters, social media, or the court system.Staff is fine and generally polite, but senior mgmt is solely focused on career path, salary increases, and bonuses. The most advertised/ballyhooed event of the entire year is the Employee Holiday party, where family members are consistently reminded throughout the year of 'suggested' contributions.Managements design is to subtly encourage residents to remain in their rooms all day long, either napping or watching TV. The schedule is designed to get the residents out of their rooms for mealtimes and at most 1 activity of interest of each resident daily.The doctor on call is a ' volume' physician unable to allocate more than a few moments to each patient per appointment. Given the age and mental acuity of the residents, Atria nursing does not even observe the appointments either as an expert nor to report back to the families. the nursing staff seems put upon and resentful. At all times, there is always the implication that since family cannot be their 24 hours a day, they'd better be judicious when they are onsite. My advice to for families to avoid assisted livings like Atria at all costs. if there is no home-based alternatives, please choose the smaller, family owned assisted living centers where it is more of a calling and a mission than a salary/promotion/benefits chase for higher level employees.