Bloom at German Church

I visited Bloom at German Church back in July 2019 in search of a place for my grandmother. I met with the Site manager Anna several times regarding my grandmother and in Aug. we felt like we had finally settled on a place for my grandmother. Anna reached out to me the first week of Sept to let me know that the new studio apartments with a screened in porch would be ready at the end of September and she felt like my grandmother would be a good fit as well. Anna went out to meet my grandmother the first week in Sept. and also shared the news with her that she looked forward to seeing her soon when she moves in. Since then I have spoke to Anna twice and she promised me that James the director of nursing would like to go out to meet and assess my grandmother also. Both times Anna lied and we havent heard from Anna or James since. Im really disheartened and appalled at the behavior of Anna and James. Bloom at German Church lacks professionalism, care and concern for others. After the lies, lack of follow up and calling several times and leaving messages with no return calls I cant imagine how the residents are being treated. I would not recommend.

Cool

My Momma loves this place. She is well cared for & is happy here. I personally love the staff. I would recommend Bloom for anyone who's loved one needs assistance in their golden years.