Grand at Twin Lakes

My 94 year old mother has lived at The Grand for 2 years now. The facility and staff provide her with everything we were looking for, security & privacy in her own little studio apartment. The meals have always been plentiful & tasty and of course, shes a regular at happy hour. Recently, we had an urgent need for a hospital bed for her and due to a Medicare error, were not able to get one for her in a timely fashion. So, not knowing what else to do, I called MelissaC , the director and she was right on it. She was so enthusiastically willing to help find a solution and now my Mom is set up to get a replacement bed when the medicare supplier picks up the old one. What a relief for us as a family and so refreshing to work with someone willing to think outside the box and to take on a task that wasnt really her responsibility. As she stated we just want to make sure our residents are taken care of. Thank you for going above & beyond Melissa C. If your looking for a new place for a senior relative to live, seriously consider The Grand. With gratitude,A grateful daughter

very happy with everything! Thank you!

If you are thinking about working here I would strongly suggest that you think again!!!! I finally today was issued my w2 that was suppost to go out by the end of January BY LAW I REMIND YOU, they kept jerking me around and never got a call back after leaving several messages about this also they are not that great on teamwork they will let you sink especially when you are the only server in the dining room!!!!! I issued one star due to the fact that I had to select one of them to post my review, they are not even worth one!!!!