Brookdale Burr Ridge

My Mother has been at Brookdale Burr Ridge since 2017, at which point it was a GOOD place to be. They are able to address her myriad of health issues, which is wonderful. The atmosphere was welcoming & staff were responsive to her needs/wishes. The food was quite good. However, since January, things have changed. The Maintenance Mgr, Housekeeping Manager, Dining Services Manager and Executive Director have all quit since then. Other service (housekeeping, maintenance, cooks, servers, receptionist )staff has been a revolving door of new faces, over & over. Makes a person wonder what on earth is going on. Because of this turnover & a terrible lack of training, staff is often clueless. About many things. Most recently, residents have ALL been upset because their rooms have not been cleaned, linen changed in 2-3 WEEKS. My Mom had a maintenance guy changing her bed linen. Because she ASKED to have it done. 3-4x/wk food on the posted menu is not available. They run out! Or food is not as described on the menu. Or it is missing components. Or the portions are tiny. My Mom was told that they had no jello. In a senior living center! And there is always some excuse from management. Sadly there has been no CHANGE. It is quite sad. Hopefully, if they read this & realize that their new business will drop off, it will spur them on to affect the changes that are needed.

If you want to punish someone put them in this place! They kept my father so drugged up it was sickening! I think all that damaged his heart. He went in for rehab on his hip....thats it! He ended up dying a few months later of heart failure!