Legacy Manor Assisted Living

My father enjoyed his independent living apartment and friendships at The Heritage Tradition in Sun City West until January of this year (2019) when his health declined suddenly and, after two brief stays at Del Webb Hospital followed by a three-week stint at Grandview Rehab it became clear to my sisters and me that Dad was on his last legs. We hoped to keep him in The Heritages assisted living area after his discharge from Grandview Rehab but his deteriorating condition made that impossible, nor were my sisters and I capable of caring for him properly. As I began exploring possible living arrangements for him, an administrator at Grandview Rehab gave me the business card of Ms. Michelle Sayles, a Phoenix-based RN with many years of nursing and hospice care who is now in the business of helping people find good places for their moms and dads who are nearing the end of their lives. I called Michelle and she agreed to meet with me the following day so she could gain an understanding of Dads situation, to actually meet and visit with Dad, and to discuss options with us. Dad was unable to hear and follow much of what was being said so he simply said I trust youll do whats best. I already had Dads power of attorney but those words at that moment freed me to truly place myself in his stead and proceed to act in his behalf with complete confidence. Anyway, Michelle had clearly been in this same situation many, many times before and was able to communicate ideas and possibilities with clarity and compassion. Michelle then took me on a tour of a number of assisted living group homes in the northwest valley (in Surprise and Peoria, AZ) and as we made our way to Legacy Manor Assisted Living she told me a little about the owner of the place, Ms. Pinki Dhillon, with whom we would be meeting. As Michelle took me through those assisted living group homes that day, she was thoroughly professional and impartial in her demeanor and presentation of each place and the many various facts she relayed to me about each, but as we approached Legacy Manor Assisted Living Michelle told me she was on very friendly terms with Pinki Dhillon. What Michelle said, if I remember correctly, is Pinki is a very special individual. Well, I met Pinki and immediately understood what Michelle had meant. That day, for many reasons, I made the decision to move Dad into Legacy Manor Assisted Living, and my three sisters and I now agree that doing so was one of the best decisions of our lives. Yes, the food at Legacy Manor Assisted Living is very good; much of it is homemade, fresh, and quite tasty (I ate it several times). Yes, the facility is clean, comfortable and secure. Yes, Pinki is professional, proficient, competent, and oh so nice. Yes, Legacy Manor Assisted Living checked all the boxes when it came to governmental regulatory oversight. But through that whole selection experience and in the months that followed, my sisters and I learned that nothing is more important in an assisted living group home than great management coupled with great caregivers. Im talking about the men and women who prepare the schedules and enforce the house rules and prepare the food, and care for and clean and interact constantly with the elderly residents. In all these ways, Pinki Dhillon and Legacy Manor Assisted Living hit a grand slam. Seriously great care! And what is more important than THAT, I ask? Dad passed away at age 94 after just two and a half months at Legacy Manor Assisted Living. He was visited almost daily by one of my sisters or me (I live in Pennsylvania so I only saw him there a few times) and we all witnessed firsthand how Pinki and her house manager and their caregiver team truly did care for Dad. One month after Dad passed away our family assembled in Phoenix to hold a memorial service for Dad and it was no surprise to us that Michelle Sayles, Pinki Dhillon and even one of Pinkis caregivers were in attendance. What more could we have wanted for Dad than for him to spend his last days with people who truly cared for him?!

My mother stayed her for a while before she passed. It's a great place. Really felt like home to her. The caregivers always smiled and took care of her really well. She loved the food and so did we. They placed bingo and spent time with my mother helping her with her puzzles. Mom loved the back yard. Glad she was there. Made her very comfortable.

It was a tough decision putting Mom in a home. We didn't know what to expect. We saw a lot of places and finally chose Legacy. Everyone there is understanding. Mom is a picky eater and they will make things for her so she will eat. We are really happy that Mom is there.

My business partner stayed here. He had no family just me. Was the best place for him. He was only there for a couple of months before he passed but the care he got while he was there was great. They calmed him down when he was nervous and anxious. They always made him laugh when he was down. They were patient when he would get angry and agitated. Towards the end when he couldn't feed himself they spoon fed him and peeled his grapes for him. I know they made his last days as comfortable as possible. They are the best.

I am so happy I found this home for my sister. They are caring and really involved with residents. Sis doesn't like to come out of her room and if she could she would stay there all day, but they cajole her out to play bingo and she loves it when the musician comes on tuesday afternoon. Have shared many a meal with them and the food is homecooked. My grand kids love visiting as they can run outside while we are talking. The management was so understanding about our concerns and were able to guide us to home health companies that they work with that we could use. They take care of everything even ording supplies. They give us the original receipt and there is no markup! We just reimbursement. Best of all they had a birthday party for Betty with balloons and a custom ordered cake. I would recommend this to any and all.