Brookdale North Gilbert

Both my mom and dad have been with the Brookdale home for about a year. Initially they were at Brookdale Baywood but then were transferred shortly after that to the Brookdale N Gilbert location to give them a little space and more freedom. Its not always easy being a Caregiver. But they have been so kind and patient with my parents and really take the time to whatever they can to help each client with their individual care. I would recommend this facility to anyone that has a loved one in need of a caregiver.

Im writing a review for one of my moms care givers Rita. I see my mom at least 3-4 times a week and I see the care that she gives the residence in the community shes genuine and I really appreciate how she takes such good care of everyone and always has a smile on her face.

If I could give less than one star I would. My elder was at this location for a total of 30 days. The day after relocating her to this facility I immediately realized my error. If you care about your loved one, do NOT place them with Brookdale. Their staff is substandard. They leave residents unattended regularly. I have found my loved one neglected more than once. They kept our non-refundable deposit in addition to charging us a monthly rate that was partially prorated for days she was not even there. My complaints were excused away by the Director who said there was nothing she could do about the financial situation. My elder was fed food items that were on an allergy list and given sugary meals although they are type 2 diet controlled diabetic and should have been sugar free. She was not kept hydrated properly putting her health at risk. The list of infractions visited on her in that short time are horrendous. Do not us this company!

So much goodness! You cannot get a better experience than working Marcy at Brookdale. She makes you feel like family, a friend and helped Ease my fears and helped my Mom make a great transition. She brings a personal touch like no other. So thankful! Way to go Brookdale!