New Perspective Senior Living | Twin Ports

Such a wonderful place for seniors citizens to reside in! Everyone is so friendly and always willing to help others when needed. There are so many activities for people to partake in too!

This place is very expensive. Not all residents pay the same, in Bettys place. The food is absolutely horrible. This place does not even know how to feed the elderly. Often the food is cold, poorly cooked.The activities do not promote healthy body and mind, the activities person goes around yelling for the residents, they wake people that are sick. They allow residents to have disgusting play dates. People are allowed to go into other residents rooms, even if the door is closed. The nurses should make daily contact in Bettys. The nurses do not know how to help these people, actually they are quite rude. They are always short handed, they do not get help when they ring their bell. If there is no help the manager of that unit should be there, along with front office people. Even Installed a camera and proves that residents are not taken care of.These are observations from many visits here, and from different families.

Some poor management, a certain person, who works managment does not know how to talk to his worker's. He talks to his 'team' like he does all the heavy lifting. I and many others, who will not be named, do not think he is fit to work in management and does not know how to approach a problem correctly. I love the nurses and workers they work very hard and somtimes the workers are taken for granted for just how much they deal with and handle but it is a very nice building and residents are all lovley, but I think it could be better if managers would listen to the workers more instead of pushing them aside like they don't know what they are talking about. Only a few people in managment and nurses really seem to care what the CNAs have to say. The manager in bettys harbor is very easy to talk to and understanding 'depending topic' but over all she is a very nice woman, nurses are nice and comfortable to be around as well but as said before I and others beleive managment could be worked on.