American Grand Assisted Living Suites Reviews

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Kyle Weiland

I would give zero stars if i could. At first the facility was very good. Over a short period of time we have had many issues with multiple problems from this place. It is my understanding an assisted living facility is in the best interest of its residence, but this facility and the lack of, and poorly trained staff are becoming very disconcerning to me. My main issue is when my mother was attacked by a dementia patient in the dining area around 3+ staff members. Nothing has or is in the process to solve the problem and the staff had no idea how to handle the issue. This was the first of the assaults and harrassment. It has gotton so bad from lack of qualified employees that my mother is terrified to leave her room, even for meals due to dementia patients being left unchecked and follow my mother around harrassing her and attempting to assault her. All without any staff member to assist. My mother has had a traumatic brain injury and if she gets hit in the head it could cause her to become disfunctional. This is simply unacceptable by any standards. If this problem is not investigated and settled to a degree that my mother and i are acceptable with, i will pursue further legal action. Not only against the facility itself but the negligence staff on site for neglect to a person of disability. I do know this facility is already under investigation but i demand more action to be taken. I am not scared of the courts and i will spare no dollar amount to ensue this problem is corrected and happens no where else ever.

anonymous user

Good family friend stays here, She loves it. When I visit everybody who works there has a smile on their face and seems to enjoy what they are doing. The people who stay here also seem very happy and pleased with the way the runs things here. 100% would recommend American Grand for your loved one!

Jessica Foster

My grandparents live here. Have had many, many issues with management not doing what they said they would. Very few of the PCWs are over the top wonderful. Have known other issues with other families as well. Disappointed we picked this place.

Lois Dunn

Every inch of this place was thought through and made to accommodate! Although my parents passed away a week before they we're to move in, my interactions with staff was nothing shy of wonderful. Everyone was so helpful and informative, and the residents were so happy. After touring 7 other facilities, this one offered the best care, the best ammenities, for the best price. Such a beautiful place!

Greg Joseph

Comfortable surroundings,friendly efficient people working. Was there for Thanksgiving dinner..Very impressed (and stuffed)

Jeff Ziolkowski

My Brother lives here, and he loves it. I live in Ohio and we have nothing like this in our area. They are so far ahead of the curve, it is Beautiful nicer than any boutique hotel in New York or Chicago. The staff are always friendly and helpful.

D L

What an amazing place for your loved ones. Caring , educated and dedicated staff along with an elegant, upscale and professionally decorated space that makes you feel confident and secure knowing your loved ones are getting the best possible care in a premier living environment.

Brenda Stauske

So far so good

Jill Ziolkowski

Awesome place, my mom lives here. She loves the staff, lots of activities, great food

In Christo

Judy Harris

Jolene Moran

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Nearby Enrolled Agents

American Grand Assisted Living Suites

900 Meadow Ln, Neenah WI, 54956

Call now: (920) 585-6985

americangrand.com

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American Grand Assisted Living Suites Reviews

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