Bonaventure of Lacey

This is such an amazing place to be! I have really enjoyed being here it is such a fulfilling place! This company really takes care of their employees, you can tell by how happy and helpful they are. They always seem to have a smile on their faces! The administration at the home office have a fantastic vision and you can tell they work really hard to take care of all of the seniors who come in their door. Bonaventure of Lacey has a great team and a great atmosphere to be in! The building is beautiful and is a great environment. I am so happy to be here I would not want to be anywhere else.

Just under a month ago, my wife and I began our tenure at Bonaventure of Lacey. It did not go well. All the preliminary contacts were very good -- straight answers, excellent tours and knowledge of the facilities and services.On move-in day, we were advised that our apartment had developed a bad odor, but that they had taken action and were satisfied that all was well. It was not. We moved in and unpacked what was needed to survive, but the odor came and went about every other day for more that a week.We were shown alternative apartments while the search for a cure went on, but we liked our location and had ordered window treatments for the windows, do we made do.Throughout this ordeal, the people of Bonaventure, the Director, her assistant, maintenance people, caregivers and indeed the entire staff did everything in their power to mitigate our frustration and stress. Had it not been for these dedicated people, we would not still be here. Nobody made excuses, blamed someone else or lied to us to take the heat off. In fact, they looked me in the eye and said it like it was while doing everything possible to correct the problem and make us as comfortable as they could.After about ten days of this, by mutual agreement we changed apartments with the support of the entire staff. All our belongings were moved at their expense, and everyone pitched in to make the move as painless as possible.They even put a staff member at our disposal for 'as long as we needed her.' We were also compensated for the time we were in limbo.There are things in life beyond our ken and control, but if they are dealt with honestly, directly and with the end in view of doing what is right, problems begin to look more like opportunities. It was not fun, but it was made bearable because of the quality of the people of Bonaventure of Lacey. An apartment, after all, is just a place to live, but people are the fabric of our lives. I am convinced we made the right choice for us, and great people make the difference. Chuck and Mina Aly

First of all, this is the first bad review I have ever left on social media. BEWARE of placing any loved ones in this facility! I had an issue with the front desk being dishonest with me this morning, and expressed my concerns about how my mother was being treated.In addition, they moved both my mother and father to a different room today, and failed to notify me of this move. I can only imagine the stress that my parents are currently under.The Director called me and told me to never call the facility again, where my elderly parents are living, because I was rude to her staff. I calmly asked her if she would like to hear what happened from my side of the story, and she said that she did not care! I called back in order to speak with her supervisor, and she hung up on me! Apparently, one cannot express concerns about their loved ones without serious backlash!UPDATE: In response to Bonaventure's response, I was NEVER vulgar nor rude... I simply just wanted to ensure that my mother had her package delivered to her. When the Director called me back, she said that she 'was not interested in my side of the story', so basically, I was never allowed to explain my frustrations. Since then, I tried calling my mother on her birthday, and the staff refused to put my call through after I very politely asked them to since it was her birthday. Now, it seems that they have blocked my phone number.

'Revised'They take care of there residents they take super care and take things very serious and will do all and everything to provide assistance and help they need

As a Registered Nurse, I am very pleased to be practicing my license at Bonaventure of Lacey, Assisted Living unit. Working under the leadership of our Executive Director, Misty Ruzicka, has been rewarding, as she always supports us in our personal goals for career advancement. This is a corporation that prioritizes only the BEST for our residents!