Aegis Lodge Reviews

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jean milstein

I have never written an online review but I have to do what i can to warn other families. My father lives in the assisted living section. Prior to March/April of this year we were fairly satisfied with his care. The building was clean, the caregivers seemed genuinely concerned for his well-being, and we felt respected as family members. With a change of director in March/April of 2012 we saw a huge decline. Many staff members just 'disappeared' including both nurses, both activity directors, and the patient care coordinator. Almost everyone who knew dad's history was gone within a few weeks. Other staff members then began grumbling to us about pay, longer hours, and unfairness about promotions. We had never heard one complaint from the workers before the change in management. Dad is now cared for by a different caregiver all the time - all of them telling us they're 'new'. Well, yes. And where are the other caregivers? The staff tells us that they apply to work elsewhere as soon as they can. Stephanie, the director told another family that families think there is a lot of turnover but really she is just ADDING to the staff. Then where did all the people go who we had depended on? She is not to be trusted.The climate in the building is negative and the care has become substandard. We will be moving dad as soon as the month is up. Many other families seem to be leaving as well. Hopefully the parent company will notice and step in with changes so the other residents will get better care.

Diane S

I almost didn't tour this community based on the review I had seen from last year but I still did and I know this was the best thing I could have done.As it turns out, I came in the midst of a change of directors. My mom had been living at a community in Bothell (Chateau) that could no longer take care of her, in fact they were about to ask my mom to move out (this was a community (non Aegis) with no memory care which now all the sudden they have?). The guy who used to run Aegis Lodge (which I guess from the past review) ended up going to Chateau and Aegis ended up getting a new team. I moved my mom in to Aegis last April.As I said, I didn't get to experience the past team but this one has been nothing but exceptional to my mom. The nurses email me or call me at least twice a day to update me on my mom's status, making me feel as if I am the only family member they care about and I know many families feel well taken care of like I do. The activities director changed recently and my mom is a lot more engaged. I have seen a lot of improvements, both upstairs and in memory care as my mom is a candidate for their memory care when it expands next year. My mom hated the food at her last place and when she moved here she wasn't too happy but the team even worked on a special menu for her and she is a lot happier. I would really recommend everyone to not just make a judgement without talking to residents and meeting the staff and the community. I was really pleasantly surprised and glad I followed my instincts.

Warren-David Thorp

Great place and staff that are caring and dedicated to taking care of the elderly

Patti Antilla

We had our Mother at this facility for 2 years and took her out almost 1 year ago. Not enough care givers for the amount of patients and prices go up every month!

Lora Leschner

I am very frustrated by the high staff turnover, but everyone is very nice. I don't think the meals are very good in life's neighborhood.

Leslie Butler

Great caring staff

Joe Sonic

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Aegis Lodge

12629 116th Ave NE, Kirkland WA, 98034

Call now: (425) 947-0105

aegisliving.com

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Aegis Lodge Reviews

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