Aegis Living Issaquah Reviews

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Jasmine P

Aegis is great place to work at! they make you feel apart of the family!

JJ Johnston

Taking good care of my 102 year old mother. Good events planning. Friendly atmosphere. Tough guest parking.

Lois Long

Lovely woodland setting with resident cottages connected by covered pathways. Excellent, caring staff. My brother is thriving at Aegis Issaquah.

Ed Steenman

My experience with Aegis did not end well. I had my mom there for about three years in their Issaquah facility. On the plus side the actual caregivers themselves were very dedicated and really did their very best to help make my mom's time there pleasant. There are lots of activities and the place sure looks good from the outside. One of the challenges of working with this facility is their somewhat complicated fee basis. They have a system of care points and rates and rent points and rates with monthly invoicing that makes it difficult to really understand what you are being charged and why. While in the beginning the monthly charges were quite stable, all of a sudden they quite unexpectedly and without an actual change in my mom's care needs just decided to up and double our monthly cost. In questioning them, we were told that there was an accounting error and we should have paid more the whole time! After some back and forth we realized that we needed to move her out since we couldn't pay this extreme rate increase and there was very little sympathy (read none) as to the impact moving a 90 year old woman that had always been a good resident and customer (we always paid on time and did everything we were ever asked). So know going in that there are costs variables and as we were told the company has targets to hit in terms of what each bed/room/ resident needs to generate in terms of revenue and if you or your loved one ain't cutting it, they will raise you fee to whatever they feel it needs to be.Beyond the money, I will also comment on a couple of other aspects that weighed on our decision to move out. We felt the quality of the facility slipped quite a bit over the time we were there. While the caregivers really do their best, we came to see just how thin they were spread (especially off hours) and always managed to 'efficiency' meaning keep moving. I also found myself often doing routine maintenance- unplugging the toilet, changing light bulbs, fixing window cranks, etc. after just being tired of asking for them to be fixed you just do it yourself. In interacting with the population there and coming to better understand what as and wasn't being done, we also started to really question the quality of time and care my mom was receiving- residents were often just 'parked' in front of the TV or other situations. We ended up moving her to family home and it is such a better environment I wish we had done it sooner.

John Hepola

My mother-in-law spent a month there this Spring under a one-month respite care. It is not a cheap option to do one month, nor is the monthly fee if you're a permanent resident. However, for the quality of care I would not qualify it as an unfair price either.Initially I was concerned as we had no experience with this facility, however the management had recently undergone change and I found the staff to be caring and appreciated the time the executives took with my wife and I to help with the initial stages of dementia our loved one faced.We moved my mother-in-law to a facility closer to us and less expensive, but if cost and distance would not have been factors then we would not have. I think this is the highest recommendation I could give the place is that I felt she was in good hands and would not hesitate to have her there again if our circumstances change.Thank you Patrick, Brenda and the staff.

DOMINIQUE EDMONDS

Very un professional

Iya Brown

suzanne collette

Hans Brumley

nahom matewos

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Nearby Enrolled Agents

Aegis Living Issaquah

780 NW Juniper St, Issaquah WA, 98027

Call now: (425) 298-3969

aegisliving.com

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