Aegis Living

My visit to the new Aegis Living location was incredible! The people there are so genuine and kind. The home office shows through out the building, the love and soul of the founder and those who work in the building. It is truly amazing. Now I understand even more why the award winning company is the leader within assisted living and memory care.

My experience was mixed. The facility was beautiful. The staff members were nice. My father was suffering from dementia and the process of bringing him into the facility was well organized and for a short time it was going fairly well. Then early one morning I received a call from I believe the Nurse (or at least at her behest) telling me my father had to be sent to Overlake hospital to go to their Geriatric Care center because he had been out of control. I went to the hospital. There was no Geriatric Care center, so he was placed in the emergency room. The state changed its rules that morning and then so did all facilities regarding admittance. Because of the new law he was stranded at the hospital and moved onto the oncology floor where the staff was not trained to work with dementia patients. Because of the method of his admittance the State took control because it was considered involuntary admittance even though I had PoA and had accepted the Aegis recommendation. To be fair the people from the state did all they could to help and allowed us to move forward independent of the State, though we did get attorneys involved on his behalf. Hospice became involved to help us work with Aegis. They were stunned and disappointed by Aegis actions. They told Aegis they wanted him back in the Aegis facility. Hospice would provide equipment and nurses to monitor the Aegis staff to ensure they were in compliance. We subsequently learned from the staff the problem that caused the nurse to call was my father throwing a turkey sandwich. The nurse that made the call had previously had her license revoked by the State of California for criminal acts. This process took more than 3 weeks. My dad never made it back, the stress and drain of this situation exacerbated the TIA's the day he was supposed to return he went instead to Evergreen hospice where he passed away the next day.

Props to your CEOs generosity

I am reviewing here to the general Aegis Living site because my interaction went beyond my actual experience at the Issaquah location in that I communicated via email to the top management at Aegis Living as well and so I feel it's fair to warn anyone considering Aegis at least know what happened to me. I had my mom at the Issaquah location for 3 years. Honestly there were things I liked about it- and things I didn't -but once someone who is approaching 90 years old is in place, you don't want to move them. And there is the problem. One of the challenges of being at Aegis is their fee basis. They have a system of care points and rates and rent points and rates with monthly invoicing that makes it somewhat difficult to really see what you are being charged and why. While in the beginning our monthly charges were quite stable, all of a sudden they quite unexpectedly and without an actual change in my mom's care needs these guys decided to just decided to up and double our monthly cost. At first, we were told there had been an accounting error and it was that we should have paid more the whole time! Further dialogue however produced a different story- basically we were told- he- it's like this- each room/bed here has to make so much money and if your mom isn't progressing along in her care needs to generate the fee increases we need, so sorry- the company has targets to hit and we will raise your fee as needed to get there- regardless of your mom's condition. I get it, and sure every business has to survive, the problem is it could well be at your expense. Now, this is only one facility and one mans experience but if you read your agreement and it's anything like mine was, you have no recourse no matter what anyone verbally tells you. So beware if you move here that this too could happen to you.