West Jordan Senior Home

I live in this facility and have found that people with disabilities may find it difficult to navigate and enjoy the complex. There is little accessible parking and entry for people with mobility issues can only be easily accomplished through the front or back lobby area. The staff is not considerate of mobility issues, and requests for accommodations may be ignored.

Loved it then!! Love it now!! : )

I am sad to even have to give this one star! The staff here is incompetent, incredibly rude, and VERY condescending!!!! In trying to introduce my family member into a new phase in their life -- which is already a sensitive topic in itself -- we were completely blown away with how unfriendly this location is. It took everything we had to get any information and we were told the waiting list for everything would range up to 3 years without the girl in the office even blinking an eye and without any reference material. While this information could possibly be true, it was the rude way we were told to pretty much 'get lost'. We had to ask if they even offer wait lists of which her eyes rolled and she had to grab us an application. The welcome that we received in coming into the office was pathetic. The lady didn't even really want to get out of her chair to welcome us and then started telling us random information about the income limit these apartments allow. While this information is critical, the lady got incredibly rude when we tried to find out how to figure what rent would be. She would cut us off and insult us multiple times. At one point it felt as if she started to argue with us and talk down to us that she was 'trying to explain but we weren't listening'. Then upon asking about any amenities to this location, including transportation to senior center, her reply was 'I don't know' and that people 'might' do one thing or another but could not provide us with any solid information. To think that my family member, in her final years of life would be treated in such a way.. and also while searching for new ways to live this way of life..makes me sick to my stomach the way she was treated and I want to warn any other prospective children who think about this as their future home for their parents.. BE WARNED!!!Any prospective outlook on this new phase in my family members life has now been tarnished and it will take a long while to try and build her confidence up again. If you want a sample of their professionalism -- just call and listen to their voicemail....don't take my word for it.