Country Lane Assisted Living Payson

We were very happy with the care given to our Uncle, staff was always attentive and kind. Facility is clean, we would recommend to others.

When we found ourselves in need of putting our mother in a facility after a difficult hospital and subsequent skilled nursing facility stay, we thought we had hit the jackpot with Country Lane. We were given all kinds of promises by Liz that our mother would be very well taken care of. For starters, we were told they would absolutely transport her to dialysis 3x weekly and other appointments as needed. We were more than frustrated to be told multiple times that they didnt know how she was getting to dialysis the next day. We were told that they would engage in activities such as bingo, crafts, and cooking classes (which our mother LOVES to do). They made a couple simple crafts, but apart from that, they did nothing. There was not one cooking day, which was one of the reasons we chose this place. Meds were always messed up. Food was terrible (we brought in snacks and food for her so she wouldnt starve). Her diabetes diet was completely ignored. The biggest offense was the fact that the staff threw away our mothers partial denture and then completely denied it. Liz didnt even so much as offer an apology. Now it wasnt all bad, there were a few staff members that we appreciated. Brenda, Rhonda and Oakley were three that seemed to care, get things done, and were always very attentive. Liz has very few interpersonal skills and will tell you what you want to hear to get your business. We were also convinced to go with their home health care company that turned out to be an absolute joke. We were more than happy when our house was finally built and we could bring our sweet mama home. Do NOT send your loved ones here. Its worth it to pay more for a nicer facility that will actually do what they say theyll do.

They got new administration and they have been extremely involved and helpful. Very friendly and always happy to answer any questions I have or resolve any issues or complaints. Facility is always so clean and smells nice