Autumn Leaves of Cypresswood

Most of the staff seems to care about the people in this facility. However, the management is neglectful and uncaring and hard on the staff. The management creates a miserable environment and a high turnover rate. Within 2 weeks of living at this facility, my grandmother fell and broke her hip. I understand that accidents happen and old folks fall however while living here she also received multiple black eyes and severe bruising on her forehead. I have photos and they would best tell this story but that would be an invasion of my grandmother's privacy and I wouldn't want to do that to her. I have witnessed this facility force opioids on my grandmother despite her refusal verbally and her spitting out the medication. Other times she would be so overly medicated she could not consent to receive the medication and they would just give it to her anyway with a syringe. Multiple staff members told me if they did not do this they would be reprimanded by management. They left her on a mattress on the floor despite her not being strong enough to sit up on her own making it extremely difficult for staff or family to feed her. They did not allow my grandmother to maintain any dignity whatsoever. Luckily my grandmother was removed from this facility several months ago has been living just fine for over a year without any opioids and with her dignity intact. All of this- despite the Autumn Leaves and hospice claiming she was going to die within a week just before we removed her and took her to the hospital. Methodist hospital diagnosed her with either ' being poisoned or being extremely over medicated'. I also advise caution when selecting a hospice company I would go with a nonprofit one - do not choose Encompass. Do not put your loved one in Autumn Leaves- do more research - there are other options. Even if you are just trying to find a place to put a difficult relative so you don't have to worry about them anymore - trust me - no one deserves this place. You don't have to choose between an extremely expensive facility or a state-run facility. There are nonprofit facilities which have a more humane approach to caring for the elderly - even those with memory loss. My grandmother is now at a different facility and although the food not the greatest the staff is impeccable the doctors are wonderfully attentive and the management has been fantastic and compassionate. Also, they are willing to feed her the food that I bring her. Although I don't wish memory loss on anyone, I am grateful that my grandmother doesn't remember her time at Autumn Leaves of Cypresswood. When visiting these kinds of facilities make sure that you stay overnight a couple times randomly so that you get a full understanding of the environment especially at Autumn Leaves of Cypress Wood. Do not just visit for 15 minutes and think you're going to get the whole picture- there is a lot going on under the surface. Advocate for your loved one and stay attentive. If your loved one is not going to harm another person or run away I do not advise putting them in Autumn Leaves ever. If they just have some memory problems you definitely have other options And honestly even if they are harming themselves or others- just look elsewhere - as I wrote before- NO ONE deserves this place.

I was concerned with how my mother would react to transitioning from an assisted living to a memory care facility. She is so much happier now at Autumn Leaves!Her prior assisted living facility was very nice. However, it was basically an apartment with meals provided. At Autumn Leaves, the staff are very devoted to her care. I recall reading that they dont just provide activities to keep residents occupied / busy. They tailor activities to give their residents a sense of purpose. That is very evident every time I visit. And also evident from the photos my siblings share from their visits.My mother recently had to spend a short time in a rehabilitation hospital. While she was there, one of the managers from Autumn Leaves visited twice; once to bring flowers and once to paint my moms fingernails.Another Autumn Leaves employee from housekeeping also visited my Mom.All of these visits occurred after hours (on the caregivers own time) and entailed fighting Houston traffic and some bad weather.I am very grateful for the level of care and compassion Autumn Leaves provides for my mom. They employ phenomenal caregivers.

I absolutely love it here, Great team who truly love their residents.

I visit my wife here every day and find that they don't just care FOR her but they also care ABOUT her. We are treated like family.