Autumn Leaves of Carrollton

good place, I Love here

Let this review serve as a warning to any potential family members looking to place their loved ones in a memory care living facility. My mother lived in the Autumn Leaves of Carrollton for the past 5 years until her very recent death. During her stay, the core of caregivers that dealt with her were kind, loving, and good humans. I applaud them and will forever be grateful, however, I can not say the same for the administration in that building or the parent company, TLG Family Management. LLC. In my recent experiences, they proved to be extremely unprofessional to the point of being rude and inconsiderate all while I was dealing with the death of my mom. Please do not be fooled into thinking you will never have to deal with the parent company as they dictate business acumen to the facility in Carrollton. Do your due diligence on this facility/parent company. Check the financial stability of past and present. I was recently told personally , by one of the co-owners, Jessica Akaah , C.O.O that the reason I have not received my refund on my mom's room was due to the lack of cash flow and then refused to take my calls or even take a couple minutes to return emails to keep me updated. There are so many options available in this industry, and the good ones are fore thinkers that understand they need to do what it takes to mollify a departing family member or at the very least be professional and communicate so as not to leave a bitter taste. The competition is too fierce to settle for anything less than a positive experience from beginning to the bitter end in this extremely difficult journey. Good luck.

I am amazed that there arent more reviews of this incredible facility. We researched more facilities than I care to count with a great amount of disappointment, we had actually chosen another facility when we got a call from Karen, I will always consider that call to be the turning point for my 96 year old mom. Karen very quickly convinced us that we needed to look at one more facility before we made our final decision. That was the best decision ever. After our tour and many conversations with Scott, Brett and the staff we immediately signed up. So it has Been 4 months and mom is thriving, she absolutely loves this place. She is getting care far beyond any expectations that we could have imagined. I know this because they allowed me to put web cams in her room (every other facility said no to this request which was an immediate red flag). We watch the care she receives every day. Thank you Autumn Leaves from the bottom of my heart!!!

Exceptional in every way. The staff at this community is 5-star everything. Scott the administrator is a tough and loving taskmaster with an inimitable and palpable commitment to residents, family members and the staff. Kim the activities director is over-the-top creative, loving, and committed to improving the everydays of her residents (does this lady ever do anything but smile, love, laugh and encourage?); Brett the nurse: what a guy! Not just a clinical expert on dementia but truly engaged and involved with the residents! Such a positive presence with an all-knowing eye on every resident's status and health. Melissa the admin who is one-part admin and ten parts friend and confidant for the residents and families. Karen the community outreach person who is equally cheerleader, ambassador and caregiver in her own right and to the delight of residents and her families. Bonnie the lead med tech and resident representative knows everything about every resident and ensures that every resident is living their best life every day. Daniel the maintenance guy approaches ever request with kindness and understanding - even those outside of his 'normal' responsibilities, like 'Dan, can you help us assemble this chest of drawers? And can you adjust the A/C in our apartment? And can you, can you, can you ...' And the presence and pride of Cree the chef who completes the family oriented atmosphere with exceptional culinary skills, meal planning, and love, which encompasses a true family connection in following in her mom's footsteps as an incredible, everything-from-scratch chef at Autumn Leaves. Plus a whole host of caregivers who are eager and extremely selfless in caring for our vulnerable loved ones. This is a once-in-a-generation team who epitomizes love, service and excellence in every way. If you have a loved one with Alzheimer's, this place takes care of them AND you! Thank you Autumn of Carrollton. We are eternally grateful for your love of our beloved Father (and us kids and grandkids, too.)

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