Elmcroft of Bedford

This place is one of the worst places anyone can be. When we admitted my grandfather here, we were told they knew how to deal with aggression. The day we brought him in, boom they are now scared to deal with him and call the police. They preached all about how they could handle patients like him but my family had to watch my advanced Alzheimer's grandpa get officially arrested and sent to a psychiatric ward. The whole place smelled like urine and fecal matter. When my grandpa was able to finally stay at the place, we were told not to see him for 2 weeks to avoid any instances of causing more aggressive behavior. When we are able to see him it turns out he had a giant gash on his elbow and cuts on his knees. Apparently he had fallen at some point and the gash was done by some orderly. Us, the family had also not been probably told that he had fallen (and no one knew for how long he could have been on the floor), so it wasn't until a week later we found out he wasn't able to get up and walk anymore. These orderlies also don't wash their hands between seeing each patient because withing those 3 weeks he caught pneumonia, twice! We also got him a new bed with waterproof sheets and gave them instructions to wash them and put them on the bed. Didn't listen one bit and my grandpa, that was incontinent, was let to continously urine on the bed, meaning no one came to take him to the bathroom. These people don't care about these patients, an example being when my grandmother asked a nurse about how many people would be going to the lunch room, the nurse told her and I quote..'about 20 bodies.' Bodies?! These are people! It doesn't matter if they can take care of themselves or not, these are people. If it is so hard to recognize that, they shouldn't be working as a caretaker. You need to remember that for the patients, this is now their home you are working in. How dare a person say that. The memory care wing is also blocked by a locked door to prevent patients from just leaving. Well it also has a window for the patients to stare out of and they begin to bang on the door. This door also just happens to be right beside the first patient's room, so everytime that door moves or bangs shut, they heard it. Not even a full month in, my grandpa's health declined to such a point he was hospitalized twice. The second time it looked so bad, we began to look into hospice. That second time was also the day we got him out of there completely. By this point, he couldn't walk amd was barely eating. He would pass away not even a month later. This place killed my grandfather. Besides Alzheimers, he had been a healthy man and this place, these people killed him. As I said before, they don't care about these patients. If you care at all for your loved ones DO NOT TAKE THEM HERE! And just so this place knows, don't write back to me or talk to my family ever again. It was the worst possible decision to take my loved one here.

My family has developed quite a history with Elmcroft- all of it extremely positive. My dad was admitted in February 2019 to their memory care unit and we were immediately embraced by their caring staff.Ashley, the memory care supervisor was beyond professional and caring. At every turn, they took superb care of him and kept him occupied with activities geared for his capacity level. I think it takes a special calling to work with dementia patients, and Ashley and her team exceeded every expectation.In April, the nursing staff's diligence caught the fact that Dad's blood oxygen level was dropping and had him transported to the Emergency room. He remained there until his passing in May. But the Elmcroft staff's alertness gave us several weeks with him that we would not have had otherwise, and we are all extremely grateful.But then, in August it was time to admit my mother and Elmcroft of Bedford was our only choice. Mom had resisted this move for years, but when she finally agreed, the folks at Elmcroft made the whole process very easy.Within a short time, my very reluctant mother was making friends, actively engaging in all the activities and just having lots of fun. Each month, she pours over the activity calendar to see what is coming up and she checks off which ones she is interested in.My mother is a very physically disabled stroke victim who requires help dressing and using the bathroom. But the caregivers treat her like they would their own mother or grandmother. I am just amazed at the kindness this staff shows to her and to the other residents.It takes a very special kind of person to do this job, and I am certain they are not in this role to make the big bucks. I cannot say a single negative thing about any one of the caregivers.Even the maintenance guys are incredible. Adam is really a super guy who recently helped my mom in and out of our car several times when I had to take her to doctor appointments (I was experiencing a lot of back problems and his help was a life saver). I keep asking Jill, the director, where she finds these wonderful people.I am so incredibly grateful for the dignity that was given to my father with his dementia and my mother with her physical disabilities. Elmcroft is proof that there is still kindness in this world, because I see it in action every day.

The staff are unprofessional. They're loud and rude. The residents rooms smell like urine. They have a roaches. Don't ask for anything because they look at you crazy. I feel bad for the residents more than anything. I guess they hire Whoever applies.

This place is absolutely amazing. My mom lived here for only 3 months before she passed away. The staff here is incredible we could not have asked for a better place for my mom to spend her last 3 months on this earth. We thought she would have been here a lot longer but even in the short amount of time the staff had bonded with her so much that I think they cried harder than we did when she died. They take such good care of there residents especially on the memory care side. They pay special attention to their needs and make sure they are treated with dignity, grace and respect. This place is very careful about who they put in their facility and they make sure they are a good fit with the other residents. While my mom was on critical care with Hospice the staff at Elmscroft would check on us frequently throughout the day providing us with any help we needed. Which they didn't have to do cause there was a 24 hour care nurse there.I would highly recommend this place to anyone that is thinking about taking there loved ones here.