The Village at Germantown

The CNA's on the night shift have been aloud to run this facility. These CNA's are 'Bullies', in every sense of the word, always meddling in nursing business trying to chase the nurse off if you dont let them 'SLEEP'.The black lady that runs Central Supply is hateful and has been for the 5yrs. I have known her and keeps up confusion with the CNA's.

This was a great place for dad to be as long as he was able to be in the independent side and socialize with friends. Once he had to be moved to assisted, we were not happy with the care he received. He had dementia and on two separate occasions, lab people came in at 2 am to draw blood from him. He was obviously aggressive with the nurse and they called me to complain about his behavior. What person wakes up someone with dementia in the middle of the night to take blood?? Nursing staff changed a lot and I feel like that was a big part of the problems we had. His apartment wasnt kept clean unless I complained. They told his friend who would come to take him downstairs to eat that it was her responsibility to dress and clean him up if she wanted it done by a certain time (she was 92). Families spend a small fortune to have their loved one cared for by the best people possible, and I truly dont feel like that happened. We ended up moving him to Baptist Hospice in Collierville after a hospital visit and thats the best decision we made. One last note, be sure you understand the refund policy for the buy-in money. You will not get your 90% of the buy in money refunded until they sell another unit of the type you bought into. We were on a list behind 3 people to get our money and it took about 6 months.

The Village At Germantown is nice therapy is the best department. Social worker is the best but the nursing department sucks the management staff sucks the Administrator (DeRousse) is very rude my dad was there 3 weeks she never apologize for being rude. She want against my dad rights she didnt care. If you dont like it you can take your father home thats not professional at all I find the ADON do as she say even if she know its wrong I feel like my dad didnt get the care he Deserves the nurse liaison need more training. She will lie to save herself and administrator.

The village of Germantown look really nice&pretty, but looks can definitely be deceiving. Rhonda the DON very racist& rude not their for the residents like she claim& heather the nurse on memory care is unprofessional, nasty, rude. Very confrontational. Everything that glitter is not gold. Believe that.