Life Care Center of Collegedale

Nursing homes in general are the worst place to put your loved ones. I will never recommend or say anything ever nice about this facility or any life care. I have had my Mother in three LCC facilities in one year and I can honestly say her care got worse with each move. The second one blatantly neglected and abused her while in their care. Not only did I report them, they are under continuous investigation. The last one here I thought was better but in the end it was the worst. Administrative staff acted like they cared but knew their limits with their incapable nursing staff and not to fail to mention limited staffing because they want to have much profit and an ongoing list of continuous excuses. A smile and a phone call and an impromptu meeting was their answer to everything. Food was always cold and tasted awful each and every time we got to eat with Mom. The west wing she was on had hateful nursing staff, refused to answer calls we made and even their own reception could not get them to return a page for help. The internal staff that were good hearted complained at how pitiful the facility was run even administrative leaders talked about their own ED. No one was on the same page, care to the residents was third rate and not one person who lived there was happy. It doesnt matter what you say or ask or how you beg, they just dont care. I seriously doubt that any residents family was ever happy and I heard that continually from other staff members. It is so sad that my Mother had to die in their less than capable hands and if I had been notified while she was getting worse, I would have been able to be with her when she passed away but they didnt care enough to check on her much less notify me and she died alone and no explanations could be given. On top of these problems, Covid made it impossible to keep a close eye on your family member and the staff hated seeing familys come, I was even told that by their own staff. Do yourselves a favor and trust my 30 years experience in the medical arena and try every avenue other than this setting if you care what happens to your family member. It will not be a pleasant outcome as long as you complain or expect more, the more they work against you and your loved one. I hope you wont have the regret I now have for trusting my sweet Mom to people who only care about their bottom line and not good trustworthy health care.

This place is wonderful! Everything - staff, food, experience, is well cared for! I am one of the many students that went here to take the CNA (Certified Nursing Assistant) class and we had to work with the residents here and the training, just everything was perfect! Really recommend the place!

If I could rate this place with less than a 1 Star then I would.. AWFUL AWFUL AWFUL place to put your loved ones. Nurses are rude and passive aggressive towards family and patients. My grandfather is now in the hospital and had to have surgery because they were not diligent when caring for him, they did not let me or my mother know the extent of his issues and when we would go there to check on him and visit they would say he was lying/ thats there records show different from what he was telling us. (He has dementia so we trusted the nurses that were with him all day) Please dont put your loved ones here!!! The only good thing about this facility are the physical therapists..