Harbison Shores

I had to choose a 1 star but there really should be a zero star to choose from. Horrible wretched place!!$$$$$$ root of all evil. If you truly want what is best for your loved one, THIS IS NOT THE PLACE!!!!Don't be fooled like my ignorant sister was . You can put lipstick on a pig but it's still a pig.

The only reason I give this place 2 stars is because of the true love of some of the CNA's towards their wards. The company itself can go pack sand. I work odd shifts which meant that I visited at odd hours. I made friends with several of the staff and between some of the things I was told plus what I observed, one of my biggest regrets was that I didn't find my mother a place that cared about her more than her banking account. I've witnessed everything from messed up medications (multiple times...to the point where I would come in and 'spot check' mother's meds at the med tech station) to being understaffed. At that time the 'Dr.' that was used at the facility was actually a Dr. at the V.A. (This tells me 2 things 1) you're a part time Dr. for my mother and 2) you do not specialize in geriatric medicine) and his NP ran the show I think the implementation of the policy that if a resident has to go rehab, they have to go 'their' (ie; the company's rehab, your loved one have no choice - I am hoping that this has changed) shows that the company is more concerned about turning a huge profit (of course I expect a business to turn a profit, but come on, be reasonable). The front line troops were great and truly care for their clients. The company....well.....to be owned by a person who professes to be a Christian, it certainly does not reflect that value (correspondence sent to both the owner and the regional / district supervisor......never heard back) . It's all about the money. I'll leave with this example. My mother passed away on the night of the 23rd of a unnamed month. Anyone who has ever had a loved one waste away at a hospital knows that you practically live at the hospital for days. So after getting home at 3 the following morning, it was a whirlwind of activity as my wife and I arranged the funeral, contacted relatives (even going to parts of the state to pick up relatives who could not drive), had the funeral and because she was buried at a military cemetery, the graveside service could not be done until 2 days after her funeral. I will never forget as I was driving home finally feeling that I was going to be able to get out of emergency mode and crash out, when I get a call of from the director of the facility. I got the usual 'oh, we are so sorry' and 'I know you must be worn out' but then I got a bombshell on me....along the lines of....'if your mother's belongings are still in the apartment at the beginning of the month we are going to 'have to' charge her account for that month as well' (around ($5k). So, instead of going home and finally having a chance to process everything, I changed clothes and started cleaning out my mother's apartment. This kind of approach was indicative of all the upper mgmt. (Gals if you're reading this, just because somebody is wearing ear buds outside your office doesn't necessarily mean they are listening to anything on their phone). If you really want to see what a facility is like, forget the day time tour! Go around in the evening and just strike up a conversation with the staff and residents. If I had to do it all over again, I would've pulled my mother out before her health became too fragile. It is my firm hope that things have changed there since, but with this facility being part of 11 other facilities purchased at the same time, making the company one of the biggest owners of A/L in the SE, I have my concerns with a company that has grown so much, so fast can truly stay on top of things

Our loved one suffered abuse and neglect while at this facility.