At Home at Parkland

4.5 years ago BY CHOICE my mother entered this facility. Their vision and hopes to grow and service the community never came to fruition. There are a few amazing people that work at this facility but sadly, STAFF TURNOVER was rather overwhelming not only to families but the aging population that reside/resided at this place. For 3 years, my mother was rather self-sufficient but as her needs increased, the level of service provided to her did not. In March, 2020 when the facility was restricted due to the pandemic/COVID19...the care of my mother became very concerning. Minimal redirection of staff upon refusal left her spending much of her day ALONE in her BED. The day I found my mother in her room...her room was extremely dirty, no toilet paper was in her bathroom, her soap dispenser was EMPTY and hanging from the wall, no paper or cloth towels were in her bathroom, and she had fecal matter under her fingernails. There is NO RESPONSE from anyone including administration that can make this 'OK.' The saddest part is...for many reasons some of which were the 'NEGLECT' of my mother...what is lost cannot be regained. I am HURT, ANGRY, and DISGUSTED that this facility remains the home to anyone's loved ones.

Parkland was a very nice place to work. Patrick and joe are great with the residents and great bosses. I would put my mom or dad here.

I started working for At Home at Parkland, assisting with activities and teaching chair yoga part time in September of 2019, and I absolutely love it there. The direct care staff and CNAs are kind and knowledgable, they treat every resident with respect and dignity - as if they are their own family. If I had a family member in need, I would gladly bring them to At Home at Parkland.

At Home is a very small skilled nursing home where my Mom receives personalized attention, has a private room and bathroom controlled to her temperature preference. They work hard to meet her requests and respect her privacy. The owner is a medical professional who alerts our family on issues, communicates well and is responsive; he is involved and overseas her care. The remote location is quiet and the atmosphere inside is calm and friendly. I don't see residents sitting in a hallway slumped in a wheelchair here. My mom has been here for 3+ years and I know she is safe and cared for. Improvement areas are stabilizing the turnover in Aids staff and offering fresher, more home-cooked foods.