St Mary's Manor

I waited 2 hrs before someone would help me go to the bathroom. Most of the time it was only an hour.PT was great and helped me.My wounds on my legs got worse and worse because my bandages only got changed once.I finally left after being there 4 days because it was detrimental to my health.I feel like because Im a Medicare patient I was treated poorly.One night I was told when I had to go to bed so the aide could leave on time.The food is awful. The coffee tasted like dishwater.Please dont send a loved one here.

Totally a five star nursing home. Great staff, delicious food and beautiful environment.

Very smelly place! The smell of urine owns this place. They have very bad staffing. Once Jackie left they hired the most inexperienced scheduler ever. It caused so much turmoil that practically all temps work there now. Some of the staff was so childish, they wanted to be the boss due to being in a clique with the administration team. The woman Rebecca use to change people hours to accommodate her friends. She would start stuff around the job and have the women upset. They make people on hospice get up instead of keeping them comfortable. Ive witnessed Brandi leaving meds out overnight, which meant someone didn't get their medicine. One dementia client sugar use to be 17 and 23, which is scary. When they are tired of attending to certain clients they ship them over to the healthcare side. This is the worst place to live and/or work. That is why their turnover rate is at an all time high.

The room was filthy. There was garbage on the floor the day we arrived, and was there the day we left. There was a spot of blood on the floor that was there for two weeks. The room was spot swept and never mopped. Garbage cans remain full for two days. (Photo attached) my mothers legs were to be elevated to improve circulation, but most of the time or hang dependent in a wheelchair. My mother had a grade 3 decubitus ulcer on her tailbone. We requested a recliner to minimize the pressure to her coccyx and were told that one would be given, but one never was. After seeing the vascular surgeon, one of the nurses rewrapped her foot so poorly that the bandages fell off. My mother was wearing lymphedema wraps on her left leg. Once the nurse unwrapped her leg and threw away the (personally owned and expensive ) lymphedema wrap. When my mother told them not to they did it anyway. frequently, when my mother needed something, she was often told Ill be right back to fix it in the staff never return. It seemed like a way to placate the patient. Once my mother told a nurse while I was there, at 1:30 PM, that she had received her insulin. The nurse said Ill be right back with it, and did not return until 9:30 PM. My mother was asked to sign a bunch of papers, without any family supervision, or ability to review what she was signing. One day an incompetent nurse used a lymphedema wrap and wrapped it so tightly around my mothers leg that it occluded the circulation and decreased girth of the calf by 50%, developing intractable ischemic leg and foot pain for several days. (Photo attached) towards the end of her stay, my mother asked for water for two days. The nurse said she would bring some, but never returned with any water. My mother had one cup of water in two days. She was eventually readmitted to the hospital with creatinine levels that jumped to 3.5 due to dehydration. Nurse call buttons all went out in the entire building. Brought everyone a little desk top kindergarten bell. once she rang it for two hours until the nurse came to take her to the bathroom. Toilet overflowed in her bathroom, and ran halfway across the room, consuming the roommates area, and stopped at the curtain at my mothers area. I personally witnessed the janitor swap up the toilet water with a dirty black mop, and never came back to reclean, or sanitize the area with any disinfectant. After a nurse wrapped her foot so tight, she had excruciating pain all night and the nurse refused to give a call to the doctor for pain medication. I had to get involved. Once I got involved, a nurse called the doctor and got an order for pain meds. However, she screwed up entering the information into the dispensing machine by typing my mothers name incorrectly. Then, after several tortuous conversations and obfuscating answers to my questions as to why she hadnt called the doctor back yet (over a two hour period of time) the nurse lied and stated that she called the doctor again to get a new code, but the doctor had no idea that the nurse refused to call the doctor again and to get a new access code. I know this because I spoke with the doctor the next day, and he stated he never received the second follow-up phone call. My mother had to wait until the next morning when the nurses felt like calling the doctor again to get pain meds. Heating system went out for 24 hours.

I had a great experience staying at St. Mary's. I was there for a little over a month for rehabilitation after a car accident and I could definitely say that this place helped me to get back to my normal life. Thanks to Nursing and PT Departments for providing outstanding care and getting me walking again. I will be forever grateful.