Brookdale McMinnville City Center

Exellent memory Care Unit

They are okay. My 97 yr old aunt lives here but she told me she wishes she lived back at a nearby facility down the road. She said the caregivers were friendlier and more attentive. She said there were few smiles from the caregivers at Brookdale and maybe they didn't like their job. I live out of the area and when I call there to inquire how my aunt was doing I seldom would get a call back. If I did get a call back it was a day or two or even three days later. So frustrating when she is bedridden and you want to know how she is. I gave up and now rely on her one of her friends who visits frequently for reports of how she is doing. The gal who runs the place seldom takes her calls and you have to leave messages with the receptionist who would tell you 'she would leave the message right on her desk where she would be sure to see it.' Well, you still wouldn't get a call back so that didn't work. She also didn't have VM so you couldn't leave a message. Can you believe it? So you are playing phone tag. It's like living back in the 90's . She is so busy she says but SO AM I . This is so old school and unprofessional. Everybody has VM these days so why doesn't she? Hopefully that has changed by now. I know this isn't the best review but when your elderly relative is paying $6000 plus a month there shouldn't be any complaints!

I moved my 95 year old father here from Napa CA. The assisted living community is very good. The staff has regular activities for everyone. Residents are invited to attend in case they forget. The staff is composed primarily of people who are good caring people.I can see there is a continual improvement program in place and active..Integrating to this facility has been quite successful for my Dad. He is content and feels safe and surrounded by friends. Can't ask for more.