Regency Hermiston

Am unhappy about times being served terrible food, with no good reason. Then being told that I need to file the complaint.Took me an hour and a half to finally get a hot meal after being served a dry sandwich, a large tablespoon of potato salad and a broken piece of cake in a baggie. Soup was Luke warm.

My wife had to be at regency nursing adult care she received aweful neglect there. She had suffered crushed bone in leg had to wear cast and bandages on her leg. They lost the cast and didn't change the dressing on the leg wound. She developed staff infection while there. She never recovered from the accident and later died from complications from the accident. I believe the lack of care at regency contributed to her death!

My mother was rushed to the ER for congestive heart failure, they sent her here for 'respiratory and occupational rehabilitation'... They lost her biPap machine that the doctors 'setup' for her in the facility, for some reason she wasn't placed in that room or whatever. 3 days without her bipap and 2 days of me talking to multiple nurses and staff regarding my mom's well being. (I watched her cognitive functions disappear over those days) before one nurse FINALLY realized we need to rush her to the ER again... This time, her sodium and potassium levels had plummeted horrifically as if she had a STROKE. Kinda like her difficulty speaking I told everyone about.Nursing homes should have staff that can understand basic signs of a stroke and know when to call 911... After talking to 3 nurses, a care coordinator and his boss (2 days of this). AND EXPLAINING IN DETAIL MY MOMS SYMPTOMS, nothing was done. I was told, we can get a referral from our inhouse doctor on Tuesday for a UA for a UTI (possible cause for her diminishing cognitive functions). (That day was Tuesday) oh but unfortunately the inhouse doc wasn't coming in that week... 1 doctor for how many patients, all in one day? That week he wasn't even coming in...What about that week? SAYS ALOT.My mom almost died from this. She was supposed to be given Potassium supplements, be on a monitored fluid restriction, and her biPap machine EVERY NIGHT. None of that happened, meanwhile we watch all this unfold as the place is being audited by state workers. The same state workers that pushed the staff to find my mom's biPap machine... Which was still never setup and she wasn't placed on it before she had to be rushed to the ER.After the ER, I spoke with their head peeps, WE were to blame as WE should know our mother more than they do... YEAH, BUT AM I A MEDICAL PROFESSIONAL??? I wasn't even in the ER, all I know is my mom was kinda rushed from ICU into a shared room at this facility. Shared room because it's an 'overflow' room as the staff said... after taking a good look around, almost all of them seem to be 'overflow' with 2 residents sharing a very limited space.I spoke with a home nurse today we were interviewing, she told us she watched them put a sober man in their for 'assisted living' where he was placed into a drug rehab program and drugged until he went crazy and died. (I don't know the legitimacy of this...) We were warned to take anyone AWAY from the med system out here in Hermiston... I can see why.However I have visited this location various times, one time I heard a man screaming 'GET ME OUT OF HERE' and when me and my son went to recover my mother's medications, there was a lady yelling 'kill me', I do understand they do have a 'rehab' wing for this, but definitely not enough staffing. They seem to put all the people in wheelchairs in one spot at night and watch them as a herd... might be the residents doing... idk but it definitely isn't a place I will ever recommend to anyone, ever. Personally I think GSH and Regency are working together, but my claim has no validity to it and should be viewed as a personal opinion.All in all, my mother has suffered slight PTSD from this and has been suffering from delerium and panic/ anxiety attacks since.