Avamere at Chestnut Lane

I work at a healthcare facility. I had a patient today come in 1 hour and 40 minutes early for her appointment. We informed the patient that she is very early and that unfortunately she would have to wait. This was all through an interpreter as the poor lady was deaf. Finally, her appointment time came and she went back for her appointment. Her ride from Ride2Care showed up 5 minutes before her appointment was over. Her pickup time was 4:40 pm. We asked the driver if she could wait a few minutes for the patient to check out and she said yes. She went back out to her van and the patient checked out at 4:39 pm (we have record). When we looked out the window to make sure the driver was still there, and she was gone. We proceeded to call Ride2Care and they said at 4:53 the patient was marked as a no-show. We told them that wasnt true and filed a formal complaint. They said they would send her a ride and they said the latest they would be there was 6:19 pm (she will have been there 5 hours by then). We asked if there was anything they could do, and they said no. The interpreter had to go to her next appointment, so we had to communicate via notes from then on. I called this care facility to inform them of what was going on. They said they would call Ride2Care to see if they could somehow get her a sooner ride. I gave them my contact information to keep me updated. When they called me back they told me about the ride that would be there at 6:19. I told her we close at 6 and that nobody would be in the building then. She said she hoped theyd get there before then. I called them back around 6 and they didnt answer. Then, at 6:30 when they still hadnt shown up, I called a few more times and left voicemails. Finally, my coworker and I decided to order her a Lyft. When the Lyft showed up, she couldnt fit the wheelchair the patient was in into her car. After trying to fold up the wheelchair for 20 minutes, I decided to put the wheelchair in my car and follow the Lyft to the care facility. I wanted to give them a piece of my mind anyway. When we got there, I saw 4 large vans and 2 cars all labeled Chestnut Lane Medical Transport. They had vehicles who could have came to pick this poor, hungry, tired woman up. She came to our facility directly after another appointment and hadnt eaten since breakfast or taken any of her medication. She kept signing that she was hungry and needed her medicine and wanted to go home and go to sleep. I felt so bad for this woman. Another coworker was able to give her peaches and a granola bar. I still dont know if she has eaten or taken her medicine still. I hope she has. And I hope no one ever gets treated like this again.

The staff are so wonderful and friendly, caring, supporting,loving, along with all our Amazing Residents !!! Here at Avamere Chestnut Lane 'We Our One Big Loving Family Community*

I lives there and love it