The Suites Assisted Living & Memory Care

I will only write reviews for companies that far exceed my expectations and its so rare for companies to even care about living up to a high standard that I dont have to write very many. My experience with the Suites Assisted Living in Grants Pass has far exceeded my expectations from the first time we encountered them until now which is about 5 months later.To offer the high points in the interest of space, heres a quick recap:- They treat their residents with the same care that they would want their own family members treated!- Marty, the sales person was amazing. His sincerity in showing his pride in how well he felt the facility did in caring for their residents sounded too good to be true. I worried that the good that we were hearing about could not be lived up to. Those claims have all been exceeded.- I really thank Angel who is the manager for the memory facility for standing her ground when she felt that we were heading in the wrong direction by putting my mom into memory care because once there it would be nearly impossible to reverse that decision. I respect the fact that she resisted the pressure from the hospital to provide us a quick bed while she went through the process to do another entire evaluation to properly place her into the assisted living section of the facility.- Most of my business dealings have been with Traci who couldnt be more helpful with billing and the many logistical issues Ive had to learn to deal with as we get settled into the system. I always know that when she says dont worry about that or well get that done for you that she is true to her word.- I really credit the entire management team for hiring the kind of people that help to deliver every single level of care here, the sincere caring they establish as the standard of this place and the attention to detail in coordinating all of the moving parts here. That team is headed by Jen, the executive director- The staff, whose titles I dont know are fantastic. They are enthusiastic and kind and treat their residents with respect. I imagine that the direction of management is to treat the residents like they were your family and they all do that exceptionally well.- And its not only about providing kindness and care. Its about providing safety as well. I mistakenly tested their safety program when I took my mom out of the facility to her dentist without notifying anyone that I was doing that. They had to treat her being gone as if someone had disappeared. They seem to have drilled for this kind of event because everyone on the staff seemed to play a role in finding her, from calling every contact in my moms file including doctors, family members, stores, etc. to Marty the sales guy driving the streets to see if she had wandered away from the facility. I was very impressed and even more embarrassed that I caused all of that. I was told that they were about to call the police when I cluelessly returned my mom to the facility.I couldnt be happier with the choice weve made to move my mom to The Suites. I know that I will be contacted by someone there if there is a question or concern about her health or well-being. That is such a huge relief for me that they are helping me deal with the small, and the huge stuff. Thank you to everyone!

I used to teach a Mobility Through Martial Arts class here. The Suites is extremely clean and the staff are excellent. This place genuinely cares about their residents.

The best facility in Grants Pass they take very good care of the residents. It's alot like family when it comes to the management and staff. I worked for them for 5 years and loved if.