Caldwell House

The staff at Caldwell House are all caring people. They go the extra step to be available for their residents. That in turn, makes the residents comfortable to be in the warm, inviting environment.

Great staff. Very friendly and helpful. The facility was clean and everyone was very welcoming.

I actually traveled here by request of a resident who needed notary services. It was my first time there.The grounds were maintained and landscaped like a business. I noticed there were simple seasonal decor around the front door. At the time of my visit I was recovering from rotator cuff surgery and was wearing a huge wedged sling on my dominant arm that was cumbersome and awkward. I had little trouble entering the double doors as there was handicap accessible automatic doors.There was a pleasant Amish gentleman seated on the porch and a few people inside who immediately noticed that I was looking for identifiable directions to get where I needed. What I noticed first was the stark gray color of the walls. To the right an eating area and left a large tv and living room furnishings. A table set with a very large checker board game was in a hall area. Behind me to my right was a desk area for staff I assume. I was greeted and asked my purpose and agency I was with. Then directed to sign in to a visitor log. In my state, she offered assistance with that and signed my name and arrival time for me. As I traveled back to the room I was searching, I was taken back a bit at the lack of warmth in the surroundings. ... As well as some of the residents. My understanding of assisted living was an apartment to setting for seniors needing a little help but mostly active physically and cognitively....a transition between independent living and a skilled nursing facility. A facility that cost more than an independent apartment but less than full skilled facility.... But with the same amenities as a private apartment.I was shocked to find that not the case. The 'apartment' I visited was down a very wide stark corridor. Hospitals and hotels have more warmth than this place. I almost expected to see tiny glass windows on each door like isolation units in prison as represented on TV. The apartment did have a tiny kitchenette similar to that in a hotel. The room was hardly as big as a hotel room. The couple I visited were in there late 90's and mobile, alert and cheerful. They indicated the room was too small and that she had fallen just that day trying to walk around items in the small space. ( I suggested a wheeled chair with back, arms to move about safely) They shared the cost with me and indicated it was $500 more a month to go up to the next size apartment. In our area you could own a house appropriate them for $500 a month. I felt bad for the veteran and his wife as he indicated that he worked hard all 96 years of his life to have 'this' (that didn't even belong to him.). Ive seen nursing homes that were so much nicer and warmer and more ' home' like than this assisted living facility.Shame on you Caldwell house. I expected better.