Royal Park of Matthews Rehabilitation & Health Center

This facility's marketing director misled my elderly parents. They were told, 'Sure, we'd love to have you move here! Just call us whenever you're ready to move in, and let us know and we'll be ready to have you come live here!' So my parents waited till a month before their anticipated move, called the place, and were told, 'Oh, no, you can't live here. You need to look for another place.' (No explanation, whatsoever.) Not an easy thing to find a different place at the last minute when you're both in wheelchairs and will be going on Medicaid in the near future. Very disappointed in broken promises and the lack of professionalism displayed to them. A breach of trust, betrayal of faith, went back on their word. BEWARE this place! Their word is NOT their bond! If they make any promises to you, GET IT IN WRITING. Just not fair to do this to an elderly couple with disabilities. I understand the facility was new and just wanted to fill itself up with residents. But to hoodwink a frail married couple all in the name of profits - very not cool. Very sad and disgusting, TBH. Despicable dealings with honorable elderly people who have lived lives of service to others. I just still cannot believe it. Am fuming over here on behalf of my wonderful, beautiful parents whose trust in this marketing director was so childlike and so sweet and vulnerable.

Awful, horrible place. I even wrote a review 2 weeks ago. They never posted it. Nurses are rude. Food is nasty & normally cold. They treated my brother in law like he didnt matter.

This place took my dad outside without a mask properly covering his nose and mouth, three days later they say hes got Covid-19, three days after that he was dead. The female nurse who notified me was very cold and never even offered condolences. Complete negligence in caring for my elderly father with Alzheimers.

Great admin team who is caring, supportive and go the extra mile to.make.sure that my family is well taken care of.

Thank you to your professional and caring staff for all the care they provided for my mother-in-law