PruittHealth - Town Center

Under staffed and the management doesn't care.Run away!I had to leave work and threaten to call an ambulance, so my mother could get her pain meds for her shoulder replacement.Did I mention they were 4 hours late with it? I think they are trying to turn her into a permanent resident.

My mother left the hospital ACTIVE and ready for PT, OT etc.but, today she left in an ambulance to ER (with no clothes on) and admitted to ICU. I expressed my concerns over the weekend about her care and decline in mental capacity. Also I complained day 1 of the hygiene within this facility. The bedrooms reek of urine odor; specifically the 300 corridor is ghastly. There is lack of care during the weekend where I pressed for assistance for my mother where no one showed. The weekend nurse was not concerned (while 10min went by and a no show). My mother's day nurse during the week was top notch. Clothes were STOLEN. I have done a grievance and will do major complaints in hope this helpS others in their choice for short or long-term care.

My mother did rehab at PruittHealth for a couple of months. It was a stressful and excruciating experience for her. Do not leave any valuables with your loved one, as her Christian medals (which we pinned to her bra) were stolen (was told items were most likely washed away during laundering). The facility did replace them with cheap replicas. Speaking of laundry, more than half of my mother's clothes went missing, including a big red winter coat which she wore most of the time because it was always freezing in there. I had clearly marked her name in all of her clothes, but that didn't matter. Supposedly there was an inventory form checklist I should have filled out, which I was never given nor was it in her room as stated in the piles of paperwork. So I had to go by recollection of what she had. The facility did attempt to replace the missing items, but the red winter coat was never found or replaced.Most of the CNAs were rude and unfriendly, as well as the nurses and staff in general. I was told after-the-fact to put in complaint forms, which were never shown or signed by family... all just done by word of mouth and all taken out of context. Granted, not everyone who goes into Rehab is 96 years old, but if you are working in a nursing home setting, why wouldn't you have patience and understanding with the elderly? My mom has Crohn's Disease, and is incontinent, which angered the CNAs to have to take extra time with her. She constantly had new bruises and cuts, all from the staff manhandling her.The facility itself looks modern and sterile, and so is the staff. The administration gets frustrated if you ask a question or point out inconsistencies in their policies, e.g., according to their handbook, each patient has a 'Care Ambassador'... a person assigned to address individual patient's concerns, needs, etc. When I asked who the Ambassador was for my mother, I was told that program has never been implemented. Then why is it in your handbook!?! Such a joke! They make everything look great on paper, but it's a total disaster!Did she gain anything from her rehab time there? No, not at all. Because we commented on several issues, all of the sudden my mom 'peaked' at rehab and the reports to Medicare by the PT staff showed no more improvement, so she had to stop her rehab... Just as well!Of course PruittHealth will come back and say they met every need and request, but that is not true! It was a frustrating, horrible time for my mother and even though they are conveniently located, my mother never wants to return there. The staff is as cold as the temperature inside... Such a shame to treat the elderly this way!!

This place is very clean and looks very nice, but when you have to wait 24 hours for a cup of ice water, that's absolutely ridiculous! My mom asked repeatedly for a cup of ice for her diet ginger ale. I finally just brought her some. The food: who serves mashed potatoes with a baked sweet potato and no vegetable? The food was served cold each time. The grits were one huge cold lump! My mom is a diabetic yet they served her sweet tea each time so sweet it was like syrup! Hours would go by with no one at the nurses desk. You could hear the patient room bells going off constantly with no one answering them. Several times when calling to check on her, they would not answer the telephone at all. My mother stayed 3 nights for rehab after knee replacement, and that was 3 nights too long! We will never use or recommend this facility again.

Stayed here 3 weeks due to pinched nerve in lower back.I received excellent nursing care. The Physical Therapy and OT departments are outstanding. The facility is Clean. The staff here are professional and caring. They provide activities that are available to all and encourage participation.