Highland Rehabilitation & Nursing Center

The staff and volunteers are some of the best around! They are helpful, compassionate, patient (my Mom requires A LOT of patience) and responsive to any questions that we may have. My father-in-law and grandmother had been in another, hospital run, facility and my Dad is currently in a facility in Rockland Co. I can truly say that I prefer Highland to both other places. Highland treats their residents like family, not patients. The building may not be as new or modern but the care and the people are what count! Thank you, everyone at Highland!

Although not able to see the place because of Covid, our father had good care and recovered from Covid nicely. He had no complaints.

The doctor was good and when she finally returned my calls I was relieved that she was able to address my concerns and answer my questions. My mom did improve. But the staff was unbelievably and irresponsibly uncommunicative. We were not informed about important developments and decisions. No one there returns calls. Half the staff doesn't even have voice mail so if you, for instance, need to speak to the nurse manager and she is on the other line or not at her desk, you cannot even leave her a message. No one seems capable of looking at a chart or getting an update from whomever they are relieving, so if someone 'just came on duty' or 'just got back after two days off' there is literally NO WAY they will give you any information. All of this did not engender confidence in the care they were providing and I became increasingly worried that my mom might be in danger-- because of the COVID quarantine, I couldn't be there in person. Maybe if I'd been in their faces more they would have been more professional and responsible, but I would never take that chance again. I do not recommend this place at all.

Well lit and pleasant ambiance for residents and staff.

Good luck to this facility now that the DOH is there for survey! You made need it