Madison York Assisted Living

My mother has been in this facility for over 2 years with dementia. They have watched over her, treated her with kindness and taken care of all her needs. Anytime I have a question or problem concerning my mother thye took care of it.

My father has been here over Two years and I can honestly say I have never had anyone there curse at me once, nor I have ever heard them curse at the facility. And I am there every weekend to take dad out to a movie. His condition prior to taking him was not the greatest. I spoke to Theresa who had told me we will add years to his life. And after Two years I can say she was absolutely right. He has since gained back all the wait he had lost and looks great. They keep them moving and on a routine that works. I have looked at many in the past as my mother had to be placed into assisted living. I wish I had seen this place back then. The Director Gregg is fantastic at getting back to you and answering all and any questions you may have. And lastly thank you to Margret and Bianca for all the little behind the scene things you do for dad. Again I did my research and homework prior to and can safely say I made the right choice.

I read the review on this place and I knew exactly who they were referring to. I must agree 100% with the last review. There is a receptionist by the name of Grace that is extremely unpleasant and curses like a sailor. My aunt stays at this location and the receptionist makes calling extremely undesirable. There has been a handful of occasions where she has cursed at me and at the people around her. My aunt has told me that Grace is on the phone most Mondays so I just avoid calling Mondays. It is concerning how someone who behaves in such a matter is working there and with the elderly. I never thought about calling the D.O.H but that is something I will be looking in to.

I called last Monday only to be yelled at by the receptionist. I had to call twice before she even picked up the phone. When she did pick up she yelled at me and told me Im too busy right now! and hung up. I tried calling back only to have her pick up the phone but not acknowledge me because she was yelling at what I can only assume to be the residents with a whole lot of profanity. Once she finally said hello into the phone I asked for her name and she cursed at me for wanting the know her name.I had called the week before on a Monday and Im assuming it was the same employee that picked up the phone because I was told to f*** off there is a fire in the building. What I find even more disturbing is that she was yelling at the residents to Shut the f*** up, Im on the phone but I was being yelled out to get off the phone. I had let it go because Im guessing she must have been stressed if there was a fire going on but I see that this is a pattern with this particular employee. I would have loved to have reported her to administration but in not knowing her name it made it a bit difficult. I did however contact the D.O.H to report this because if thats the treatment people in that facility get over the phone I can only imagine what happens in that building.I call at other times during the week and speak to other receptionists and never have this problem. It is insane that they have a person with such a nasty mouth picking up the phone.