Chateau at Heritage Square Apartments

I have to say, I moved in to this establishment four months ago and I love it. The staff is always friendly and there when I need them. There is plenty for me to do, I play cards with the girls every Monday morning. We all have 'family' dinner every Wednesday night together in the restaurant. Kathy gets us our of the building. The staff here has really become my second family.

Very friendly and very good service

I am a former employee of The Chateau. While the place is stunning, the company is not. I realize there are many positive reviews on Google from current employees and I wanted to share some of my experiences as well because I honestly believe that your loved one would be better and safer elsewhere. While I was working at The Chateau as a receptionist and later an administrative assistant, the business was still new and slow moving. It is far from being visible from the road, tucked behind college dorms. The company had undergone a change in management as I took on my positions at The Chateau. Soon after, a new company took over and everything flipped upside down. Old workers were soon fired, amenities were stripped from old and incoming residents, and The Chateau no longer offered house cleaning or meal plans incorporated into rent costs for the restaurant. Hours changed because the company could no longer pay workers to work there, and now there are gaps in time where loved ones could potentially be locked out of the building without anyones awareness. Imagine that - in the middle of the night, in the dead of winter. Unless the company has made changes to security and parking, the mobility of the place has always been lacking. Side doors are now permanently locked, to the dismay of many handicapped visitors who now have to walk around the whole building to the main entrance. Transportation to and from appointments depended on workers who dont work there anymore. The new management refuses to shovel snow off residents cars. Independent living had become quite literal. I dont want to completely bash the place. Its beautiful with a TON of potential. But I do fully believe your loved one and your money is better off somewhere more secure, fully staffed, with amenities and activities. I dont write this out of spite but out of genuine care for humankind.

I grew up in Brockport, moved away with my wife once our kids were grown. Moved back once my wife passed, happened to be out driving one day and came across this place. I was welcomed the minute I walked in the building. The women who showed me the apartments was very knowledgeable and helped with any questions I had. When I moved in I met one of the maintenance men and he helped me move some heavier items into my apartment. I have been here a little over a year and just renewed my lease. Everything here is wonderful.