Bickford of Omaha Blondo

We found Bickford on Blondo to be a excellent care facility for my mother who has beginning dementia. The staff is trained monthly on how to handle such behaviors and the care ratio is small enough for frequent checking on clients.The experience before this was different because we had to discover what we were looking for based on service needs and resources available.It started at Methodist hospital in Omaha. They did a very good job and had diagnosed beginning Dementia as part of the whole evaluation process which we were not concerned because of other physical issuesat the time. We picked Brookstone Village as her rehab facility which has assisted living and memory care . It is a beautiful facility , the care seemed very good but my mom did not like it there mainly because she was sharing a room which was the only one available at the time. She complained about the food, being handled roughly by staff and did not participate in events. THE FACT IS HER DEMENTIA WAS GETTING WORST. They concentrated on the physical rehab process which was very helpful but not the right setting.We had heard about Westgate Senior living which had received very high ratings. In her initial interview she did fine and we felt it would work. The staff their is friendly and cooperative. Unfortunately things got worst and their staff ratio and resources for dementia are not what mom needed so we moved out after a month.We looked at Angel Touch, Edgewood, and Bickford all wonderful places.We decided on Bickford based on my mom's particular needs and personality.The solution included low patient to attendant staff ratio, private living quarters apartments, and professional staff training to deal with changing behavior now and in the future. So far she is happy and we are too knowing she will be cared for when we cannot be with her.

When my mom fell in the hall she was moved to her room and I was called. I was not told that I had to go to her but I chose to. She was sitting in her chair and couldn't move. A tech came by and told her to get ready for bed. I went to talk to staff who told me a UA would be done in the morning. I suggested that she be taken to the hospital and the nurse asked me how to do that. Obviously she needed an ambulance. She was totally unable to assist in her own transfer. Went to the ER. She had a fractured pelvis.The doctor told me that assisted living was no longer appropriate for my mother. I had paid for her room through the end of the month and was billed for additional days as well. I contacted ENOA who told me they cannot charge for services they cannot give and there is not a requirement to give notice to vacate under these circumstances. I explained this to the director who would hear none of it. They continued to bill me and pursued legal action. That was dropped but my over payment was never returned.There are some pleasant techs here and the maintenance man will always go the extra steps. Mom's room needed updating and cleaning was fair at best.I would never recommend this facility to a friend.

It was hard for me to let go in the beginning and a few kinks had to be worked out but, I couldn't be more pleased.