Avantara Billings

Can someone please answer the phone?!!! Ive called numerous times on different days to the rehab unit with absolutely no answer. The receptionist would keep trying and offered to take a message but I continued to see how long it would take for someone to answer. Where is the ward clerk? Why are our phone calls to check on residents especially during this time answered??!! Inexcusable

Air Conditioners have been broken for over a month in this place in the middle of the Summer. It so hot for anyone mostly these poor resident. Staff is over worked not enough CNA or Nurses per ratio of DOH regulations. Switch Administrators all the time.DON seems to not care at all.Money machine for Corporate.I have a loved one in here & I'm very frustrated. Reported them over & over. Night time after hours place does smell of urine, residents screaming for help. No one seems to care.Hopeful to move our loved ones to a better place real soon. BEWARE OF THIS PLACE! Am a Nursing Manager myself in a hospital.This is no way to treat the elderly.Ms. McKinney & Family.

Im only giving two stars because of the way the final process was handled. I was told by the hospital, incorrectly, that my fathers visit would be covered as long as he was making progress. At 21 days I was called and told that on that day I would have to start paying $178 per day for my father to stay. I was given zero notice. I tell them I cant afford that, and Im basically pushed into having him out of the facility in 4 business days, INCLUDING the day they called me. They called on a Wednesday, and they expected me to have him out by Tuesday at 2. I requested, even demanded, multiple times for his prescriptions for his durable medical equipment to be processed in an ASAP manner, so that I would have time to prepare him a room in my home. Now it is Thursday afternoon and I dont have that information. I am expected to MAYBE receive that on Friday, go to a medical supply store, and expect them to have a specific hospital bed, and mechanical lift, in my home, ready for my dad, by Tuesday afternoon. We also live 203 miles from the facility, so I have to pick him up myself because insurance refuses to cover the trip. That part isnt on them. I understand they have a lot of patients, but there are times when you drop what youre doing and make things happen.

We just wanted to say thank you for the care provided for our dad. There was never a time that we did not feel that he was not being taken care and the staff was always approachable. Thank you Amanda and Kristen for always making time for our ENTIRE family and having conferences to answer our questions and provide insight and information. Therapy was wonderful and engaging. We told the staff we wanted to reward them for all of their hard work. Thank you all again for providing such great care.

Telephone number listed is out of service????