Laclede Groves - Lutheran Senior Services

The staff allowed my father and his coworker (who are over 60 and immunocompromised) to enter the covid-19 wing. They LIED to them and their bosses in order to get them to come and fix a covid patients phone lines (had they known they were going into a covid wing, they wouldve said no). If these people can lie and put others lives at risk, I have doubts that they can efficiently care for your family members.

My in-laws started at Laclede Groves in a lovely duplex patio home. They were very active in the Laclede community. After about 5 years they moved into a smaller, independent living apartment near the center of the community, due to my mother-in-law's worsening Parkinson's Disease. There they had easier access to the dining room and the Bistro, as well as activities and transportation. After a few years in the apartment, even with 24/7 private duty assistance, my mother-in-law's needs could not safely be met there. She moved into the Skilled Nursing Center. She's now been there for about 6 years. She has declined progressively, and my father-in-law has recently passed away. Though her physical needs are being met, and the registered nursing staff is competent and as attentive as they have the time to be, my mother-in-law's room is literally deteriorating around her. She is wheelchair-bound, has minimal use of her hands, can barely speak, cannot operate a phone, cannot feed herself, walk, or even reposition herself in her chair, and requires special equipment to move her into the bathroom, and between her chair and her bed. She is entirely dependent on staff for every aspect of her life. Her room is her world, and it's been allowed to deteriorate around her. I recently tried to clean some of the stains off the walls, but this is what her room looked like this weekend. (see pictures) We have also found soiled Depends in the sink, and on this visit an unflushed toilet was left after a bathroom visit. She has lost clothing in the laundry, and received clothing belonging to other people. The footrest on her wheelchair lost its locking attachment and was unusable. I happened to find the missing parts rolling around in her underwear drawer. We were able to repair the chair ourselves with a nut from the hardware store. But nobody had notified us that it was broken, and without the footrests her feet are left dangling unsupported when she's tilted back. The cost of this care is about $10,000 per month. We are very discouraged with the state of things, and live 1,000 miles away.

I came in to pick up a patient only to be greeted by an extremely rude and belittling employee from the front office. I work in a healthcare setting myself so I am not quick to write these kinds of reviews but that is simply not the way you conduct yourself with visitors.

Good community and staff.

My father was in the skilled nursing facility for over a year. Care was wonderful. He was always clean, properly fed, and cared for in a respectful manner. Communication would sometimes be slow on doctors evaluations but I was always given the information I needed and was up to date on his care. When it came time to move Dad into skilled nursing I checked out a number of facilities and settled on Laclede Groves. I never experienced anything but positive care for him. It proved to be a good decision for the last year of his life. If skilled nursing is your only option, as it was for me, I recommend you check this facility out.