Heartwood

Do not go to work here unless you are desperate. It is a union shop that does a 8 in 80 rule. So that means it you work 30 hours one week and 50 the next you wont get OT. The management will lie to you face and smile to get you back to work. I am happy that it took me only two months to see thru the lies that they will tell you to make you happy and cover the shift. Do not work there unless you are desperate.

Thank you all for being so kind and loving the people you have there! Jobs well done!

The staff is wonderful the atmosphere is great the food that I have ordered has been very good if I had to use a place like this I would choose Heartwood.

Heartwood is the best place that my family found for my Gram's who has dementia. She is in Arbor (memory care wing) you have to have a code to get in and out. The staff throughout Heartwood are truly one of a kind. The staff in Arbor are truly gifted and have the patience of saints. Some Dementia patients can get violent and it doesn't even phase the staff. They know their residents like the back of their hands; they know the triggers for each person, they know the battles to pick and the ones they have to walk away from. They don't force them to do anything. I've seen my Gram's go from sweetheart to the incredible hulk in 30 seconds or less. It's not pretty. We thought that the senior community in the Twin Cities we moved my Gram's from was taking great care of her. We would get calls about my Gram's being combative and that there may be bruises. We didn't think anything of it because we had seen her get violent with the staff. We didn't know great care until we moved her to Heartwood. We don't get those calls anymore because the staff knows how to approach and work with her. I recommend Heartwood to anyone looking for a wonderful home for their parents or grandparents. The care is exceptional and one of a kind.