American House East I

It's a nice facility and location but it seems like sometimes they're overwhelmed. You can tell they're making an effort, more so than some of the other places. I would tell them to staff up some more.

We all loved the Grandparents Day Celebration last week. My mother is fascinated by all the animals present and the group that brings them in spent a lot of time explaining pertinent facts to us and allowing us to pet them. Hooray for this kind of activity.

Like any place there is the good and the bad. Freedom Place Roseville is beautiful and has the potential to be a good place for memory care but there are severe management issues. Will C. the manager is a paycheck employee who seems to have little regard for the actual welfare of the residents and is always cutting corners, passing the buck and not addressing real and urgent issues, some that can truly impact the residents. He also seems to cater to at least one of the caregivers way to much for it to be only professional. It is really hard to believe he is also a registered nurse. He also can't stick to professional criticism, he always has to take it further by degrading the women who work there with unnecessary personal remarks to put them down. It is all on the caregivers and other staff to ensure that things run smoothly. His croney Marlene probably means well but is sucked in by not wanting to be on the wrong side of the manager. She knows her stuff but is much to gruff for customer service almost like a prison warden in her demeanor. This place has lost some super good caregivers by Will nitpicking at things like 5 minutes late, or car problems or babysitters not showing up on time. Some of the ladies are single moms and can use a little slack like flextime whereas some always on timers who slack on the job and talk rudely to residents stay on. Too bad John F. can't be the manager. He is well liked and is so in tune with the residents and the families. The bottom line: The care of the people who live there should be first and foremost and their welfare and concerns need to be met without fail. Caregivers should be rated on the care they give, not if they are late 5 minutes 3 times in a month.

My mom is so happy here! I have no worries about her well being. The staff is caring, kind and gentle. It was such a smooth transition from living with us into assisted living, and at 92 years old that says it all. She loves the food, the frequent entertainment, and the games. Everyone is very friendly!

Not a good job to work for they are very unorganized and ratchet the boss is living double lives with the caregivers