Vista Grande Villa

Extremely poor place. The aids were aggressive towards my aunt. They were abusive and I had to take her out . The food portions are small and puiney. After talking with staff to address the multiple grievances, not issues were resolved. I wouldn't take my enemies to this place. Look elsewhere for care.

I have lived at Vista Grande Villa in independent living for four years now and I love being here. My husband passed away some time ago and I could see some health problems arising. I decided I should get myself into Vista and I am so glad I did. Now I don't have to worry about all those housing cares and any forthcoming health issues. The care center here is amazing. When the nurses there told me I would return to my apartment in two days after breaking my hip, I didn't want to leave. There is a certain element of being cared for correctly that makes being here that much more enjoyable. People here are very friendly and accepting. You have the opportunity to join in the many activities or not. Vista;s laundry will do all your flat items and is included in the monthly rent. I'm happy to call Vista home.

Updating my review of VG. We have seen some improvements in the Assisted Living portion, Trellis Garden. The food is much improved over a year ago. Some meals are tasteless, but some meals are quite good. Med dispensing is still a concern to us, but the number of times Dad's meds are dispensed wrong is very infrequent, only once in the last couple of months. We still order Dad's meds rather than rely on the staff. The staff continues to be caring and thoughtful, but they continue to be understaffed with lots of help seeming to be working mandated overtime. They had some recent turnover in administration so we are hoping for more improvements... My review from 2019: My Father has been at Vista Grande and Trellis Garden for a while now, and myself and my siblings have spent many days and nights there, so I feel we are in a good position to evaluate the care and conditions there. In general, the people there a caring bunch, but there is not enough staff, too much turnover, and they are not well enough trained to provide a premium level of care.My Dad began his stay at Vista Grande. That experience went well. The accommodations for his needs by the staff were excellent. The facility and the services well met his needs. The food options were many and varied, and the food quality was good. Later Father moved into Trellis Gardens due to declining health, and the need for more attentive care. That experience has not been as positive, and in many cases quite worrisome. First is the food. Trellis food is not prepared in the Trellis wings, and can run from OK to awful. Residents are supposed to have a choice of 2 menu items for each meal, with various standardized options. In practice, the residents don't always get to make a choice or their choice may not be available. The food is generally flavorless and overcooked. That said, the desserts are good.Meds. A major concern is the attention to meds distributed to residents at Trellis. We have seen too many incidents where meds are dispensed incorrectly. Sometimes meds are double dosed, we have seen residents meds given to the wrong resident, some times meds are missed. There is apparently no system for reordering meds in a timely manner, so our family orders Dad's meds so that they don't run out. Vista Grande has recently fired most of the nurses that dispensed meds, and they are now dispensed by less trained staff, which is even more worrisome. Fortunately Dad does not require injections, as untrained staff is now responsible for insulin injections.Laundry. We have labeled EVERY item of Dad's (clothes, linens, etc.) to try and assure his laundry returns when laundered. Nevertheless, items get lost, and other residents items end up in Dad's apartment. Care. By and Large the resident assistants (RA's) are friendly and caring. However, there is persistent turnover and even when at full staffing are still understaffed for the workload. Mornings and evenings are worse as the overloaded RA's try to get all the residents up and dressed for breakfast, and bathed and dressed for bed. All residents wear call buttons for attention. Response times are purported to be 5 minutes or less. Our experience is that 5 minute responses are rare, and sometimes can be over 30 minutes.Cleanliness. The staff is responsible for cleaning apartments and changing linens. This can be haphazard. Sometimes linens are not changed on schedule, and apartment cleaning is not done to a very high standard, carpets are only cleaned in traffic areas, dusting is not very comprehensive, and bath rooms are only spot cleaned.Emergency prep. Do not take an apartment on the 3rd floor. The inability to escape in an emergency is almost guaranteed. There is only one escape wheelchair, and as far as we know none of the RA's have been trained in its use.In conclusion it is conventional wisdom that Vista Grande/Trellis Gardens is one of the best retirement communities in the area. That may be the case, but they have a long way to go to brag about unambiguously high quality care.

The place has a very home like atmosphere. Staff is caring and compassionate and are willing to go out of their way to make my moms stay comfortable.

Awesome staff on the rehab unit. Shout out to the amazing Cena's who took care of my dad. Best dang therapy department in the area! The PTA and Cota are amazing with my dad. The dietary staff are amazing and so friendly. No complaints other than family need more warning on care conference meeting and option of a morning and afternoon meetings. I can not do afternoon at all. I know the staff are busy but so are the family.