Altercare Big Rapids

My father-in-law was in altercare recently for a few months before we were able to transition him to a permanent spot by us. The facility he is in now has great reviews and ratings across the board. Compared to altercare, I am not impressed. Altercare was very attentive. I was called everytime there was any issue and he was never hospitalized. There were scheduled care meetings and many phone calls from nurses. Being three hours away, we were so relieved that he was there. Currently, my father-in-law has been in the new facility for going on three months. We have had not one care meeting, phone calls are not made until he is being sent to the ER and that has been 4 times in the past three weeks. I will just keep it at that....On top of Altercares wonderful staff, I have to give a HUGE shout out to Donnette in admissions. She seriously was a life saver. This was our first time placing a parent. Donnette went WAY above and beyond her job duties to help us through it all. We are SO thankful for her and for Altercare!

Very dissatisfied!!!! Had our mom in for five day respite, through Hospice, and the nurse took it in her own hands to change my mom's meds without consulting hospice. She also excluded my sister to have anything to do with our mom or her care....which she had no right to do either!!!!!!!! Very poorly run!!!

This place has been a blessing The staff is awesome and very helpful. My father has Parkinsons disease and is overweight and needs 24 hour care that we unfortunately just cannot provide. they have helped him lose weight and function a lot better. And he really enjoys it there. They have given him a lot better quality of life. I would recommend anyone In need of 24 hour care To try them out.

Great place to work!

Unsatisfied with the placement of my parent, I thought residents would be placed in a room with a more compatible roommate. The staff that works there....aides and nurses, while it seems to be understaffed do the best they can. Follow up to your response. Thank you for the number to call, I agree, we can talk in private about this issue as this has to do with my parent who is a resident and the employees shouldn't be harassed about a review that a residents daughter made.