Bridgepointe at Ashgrove Woods

The facility was clean and very impressive at first. The administration was very enthusiastic and appeared caring. They really sold us on the care. We started to notice things that made us uncomfortable right away. We gave notice and moved my family member after just a month. Medical issues were not addressed. My family member was xrayed and the only reason given was, 'they said their hip hurt.' Documentation was only recorded as anecdotal notes on the residents fille. Conflicting or evasive responses were often given. Preferences were not honored. My family member was fed food that we had listed as hard to chew or upsetting gastritis. Mail was not delivered and was returned unopened after we moved. Clothing disappeared. We had to replace about $200 in clothing. When we left, my family member was dehydrated, withdrawn and afraid. The administration was not visible on site very often and has ignored questions and concerns. We were often told that the administrator had an emergency and had to leave. When we gave notice the only reply was 'when are you leaving?' A call to the corporate office had the same result. You can tell where the lack of concern originates. Really research this company. The very high charges do not reflect the service provided. I would look elsewhere. After over$10,000.00 billed for our one month bad experience, I feel like I would love to warn anyone even thinking of approaching this property.