Masonic Homes Kentucky

Good

My father was admitted into the rehab unit - Judy House - at Masonic home for 20 days. The lack of care and the neglect caused us to transfer him before two weeks were up. He got worse while in rehab because they would not get him up, they wouldnt help him eat and they wouldnt make sure he was cleaned up properly after he used the bathroom. In one instance, he was sitting in a wheelchair, and wanted to get back in bed and we called to ask for an aid to come help. An aid never came. When my mother complained to a nurse, the nurse got defensive and yelled at her and said if we wanted that kind of assistance it would cost extra! I was with him for 3 hours & no one even popped their head in the room to check on him. He fell twice while in the care of this rehab unit. My father says he liked the aids and my mother said they were very sweet. The case manager however was extremely rude and could not wait for my father to be gone. She made my mother cry. Masonic home itself is quite lovely and aesthetically pleasing. They did not show my father the dignity he deserves nor care that he required.

Wonderful place, great nurse's and Administrative staff.

Aside from what many believe, I feel some people working here are a bit mean, rude, and maybe even racist towards Hispanic/Latinx. I'm deleting my comment out of respect for the one who was involved. But you should be ashamed.

At the Sam Swope Care Center, I knew we were in trouble the first night my aunt was there. After going over her health issues while she was in the emergency room at the hospital and being assured that they had the experience to care for my elderly aunt, we decided this was the perfect place for rehab from cracked ribs. The very first night, the nurse called me two hours later panicking. She was worried because my aunt was threatening to leave the facility. Now let me describe my aunt. She is ninety years old, she can't walk without a walker, she can't hear or see very well, and she was saying that she is going to call a cab and leave! I had to calm the nurse and explain that my aunt might say these things, but she was obviously unable to do any of it. She didn't even have a walker with her at that time. After convincing the nurse of of the realities of the situation, I told her to tell my aunt that I would be in the next day. When she called me back, the nurse said that when she went in to tell my aunt, but that my aunt had already calmed down and was fine. It went down hill from there. I would say the problem with nursing is a lack of skilled training and understaffed. Cleanliness is another issue. Also lack of communication. Someone from the office called me after a few weeks and said that my aunt would have to leave. They didn't give any particular reason when I asked. This call was on a Friday midday and I had to have her out on Monday ( New Years eve) When I asked for more time, I was told that 'We are only required to give 48 notice! ' The day we moved her out, the nursing staff was surprised and the floor director was too. No one felt the need to discuss this even with her! That is what I mean by lack of communication. I saw that several times, during the short time we were there. One more thing. I had two ladies from Granny Nannies continue to visit my aunt during the day and weekends of her stay. They both had similar complaints about lack of care and cleanliness and they didn't even know each other! I heard other stories after we left. So no, I could not recommend this care facility.