Brookdale Great Bend

My aunt and uncle lived here - my aunt died a couple years ago. Being out of state and wanting to connect with my uncle, I often sent him packages of things he like and needed...pajamas, socks, candy, chocolate...the things he said he needed if only he could get to Walmart, but was unable to. Id call and he had not received any package. I initially thought he was confused - he was not. I spoke with staff and they confirmed he had not received the package I sent, and I confirmed with tracking that it HAD been delivered to the facility. Numerous times this occurred so finally I contacted the dir of nursing with my concern & informed her I was sending all packages to HER. And she needed to ensure they reached my uncle. Some did. Some didnt. I also let her know as well as wrote a letter asking for my contact info to be placed in his chart - I wanted to be informed of any changing medical conditions (I am an RN) as well as any needs he might have for clothing, etc... Never was I contacted. I had my uncle speak with a staff member to put my name on the list giving me permission to know his condition. Staff confirmed that. And then I was not even informed of his death by staff. - As a health care provider, this is not a facility I would ever recommend. Communication is horrible. And I suspect his packages I sent were simply being stolen.

I have had the wonderful opportunity to work with Brookdale of Great Bend in both my professional life and personal, and I have been so impressed with this community! They have such an compassionate and dedicated team who really take the time to ensure they are providing the best personalized care to each and every resident! Definitely recommend!!

I am absolutely honored to be a part of this community. I work with dedicated compassionate team players. We recently held a very large Family gathering and it was absolutely flawless. This management team is dedicated to making impossible possible. To you I am grateful and thankful each and everyday.