Randall Residence of Decatur

A beautiful facility with happy residents. Professionally I've had contact with residents and staff at the facility many times. Their staff is friendly and professional. Their resident apartments are personalized, clean and well maintained. I definitely recommend touring this facility is you are looking for an assisted living for yourself or a loved one.

Randall Residence has given quality care to my Great Uncle from caring and knowledgeable staff. I am very please with the cleaness of facility. I would recommend Randall Residence to friends 100%

Great place.... if you enjoy your loved one to be transported to DMH psychiatric unit in the middle of the night with no shoes, no medicine, no change of clothes, no walker, no glasses, or any family at all. My ONE request to my mother coming here was if she has a behavior at all to call me. I literally live up the street and am a stay at home, and can come anytime. They PROMISED. Two days before they sent my mother to the psych ward, I spoke with the director and she told me my mom was doing wonderfully. I even have the texts to prove it. Then the day they took my mom to the hospital they asked my sister about sending her to DMH psych. My sister asked them to wait one day so she could get more info together, and the director of nursing agreed to wait one day. Then later that night, BOOM, my mom was taken in the night. THREE WEEKS AFTER Randall Residence took her in. Deposit, gone. Gone fee, gone. Full month of rent GONE. My sister and I have called the DON and the other director numerous times and cant get an answer as to why my mom was whisked away in the night or why she cant come back. Yes we find out 2 days ago that Randall Residence wont allow my mom back, which is odd considering they came up to do an assessment to see if my mother is fit to return to Randall Residence, but why would you access a patient to return weeks before they are ready to be released? Because they dont want her for no good reason, thats why. A reputable place would wait until a resident has been put on all medications and that all medications are leveled. My mother didnt even start a new medication until TWO DAYS AFTER Randall Residence refuses to take her back . So they have NO IDEA If shes mentally able to return. Ruining peoples lives and taking their money with no refund is what this place is good at. Stay far, far away.

Beautiful place to take your love ones staff under appreciated though